Production Support Associate

9 hours ago

Pasig, National Capital Region, Philippines Satellite Office Full time $30,000 - $60,000 per year
JOB SUMMARY

We are looking for a high-performing, detail-oriented, and growth-minded Senior Production Support Associate (Sr. PSA) to join our Manila team, supporting global markets and some of the world's top brands. As a key member of the team, the Sr. PSA is responsible for managing the end-to-end order process for complex/high- dollar value orders (25K and above), while also serving as a mentor and role model for other Production Support Associates.

This role requires an advanced level of operational expertise, the ability to guide and support new hires, and the willingness to contribute to process improvement initiatives. The Sr. PSA assists in training and onboarding new team members, supports system testing, creates job aids, and shares best practices. This position is ideal for candidates who want to contribute to a culture of continuous improvement and take on additional leadership responsibilities within the team.

Experience Requirements
  • 3+ years in sales operations, order management, supply chain, or branded merchandising.
  • Experience managing complex orders and working with large-scale clients preferred.
  • Prior experience mentoring or training team members is an advantage.
  • 4-year college degree preferred but not required.
  • Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva, and other relevant tools is highly preferred
  • Advanced understanding of sales order management processes.
  • Ability to manage and prioritize complex, high-value orders accurately
  • Strong problem-solving and critical-thinking abilities, especially for escalated or complex issues
  • Collaborative mindset, with the ability to work effectively across teams. High attention to detail and accuracy in documentation and data entry.
  • Excellent English communication skills (written, verbal, and interpersonal)
Duties & Responsibilities
  • Process and manage complex, high-value sales orders (25K and above), ensuring accuracy and alignment with client expectations
  • Generate purchase orders in Oracle EBS, manage updates based on order scope changes, and oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment.
  • Ensure timely invoicing within two business days of shipment completion
  • Serve as a mentor to newly hired Production Support Associates by assisting with onboarding, sharing best practices, and providing ongoing support. Lead or participate in training sessions for the team, including system testing, process walkthroughs, and knowledge sharing.
  • Develop and maintain job aids, process documentation, and training materials to support team efficiency.
  • Support process improvement initiatives by identifying opportunities to streamline workflows.
  • Proactively identify and resolve complex order-related issues, escalating as necessary to ensure customer satisfaction.
  • Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients.
  • Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required.
  • Model Core Values and serve as a role model for professionalism, customer service, and operational excellence.
  • Support account objectives by partnering with Account Managers and providing solutions for operational challenges.
  • Meet individual performance metrics and contribute to overall team success.
Role type Customer Service Role Others Locations Jollibee Tower, Ortigas Center, Pasig City Work Schedule Mondays to Fridays; 02:00 AM to 11:00 AM MNL Time Shifting Schedule? false Shifts with Daylight Savings? true

  • Production Support Associate

    1 week ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱1,000,000 - ₱1,500,000 per year

    PRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT ASSOCIATE (PROJECT BASED)?We are...

  • Production Support Associate Individual Contractor

    1 week ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $30,000 - $60,000 per year

    JOB SUMMARY We are looking for a high-performing, detail-oriented, and growth-minded Senior Production Support Associate (Sr. PSA) to join our Manila team, supporting global markets and some of the world's top brands. As a key member of the team, the Sr. PSA is responsible for managing the end-to-end order process for complex/high- dollar value orders (25K...

  • Sales Support Associate

    1 week ago

    Pasig, National Capital Region, Philippines SUNCOAST BRANDS INTERNATIONAL CORPORATION Full time ₱800,000 - ₱1,200,000 per year

    Sales Support Associate Job Responsibilities:Provide day-to-day operational and administrative support to the Sales Team.Prepare, organize, and deliver sales data and reports to Key Account Managers, Coordinators, and Merchandisers.Monitor and assist Coordinators and Merchandisers in ensuring smooth execution of trade activities, promotions, and in-store...

  • Production Support

    6 days ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱414,400 - ₱460,800 per year

    PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT) ORDER...

  • Sales Support Associate

    1 week ago

    Pasig, National Capital Region, Philippines RGMC Group of Companies Full time ₱240,000 - ₱300,000 per year

    Sales Support Associate Job Responsibilities:Provide day-to-day operational and administrative support to the Sales Team.Prepare, organize, and deliver sales data and reports to Key Account Managers, Coordinators, and Merchandisers.Monitor and assist Coordinators and Merchandisers in ensuring smooth execution of trade activities, promotions, and in-store...

  • Product Management Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Product Management Associate I - GMS with experience in Product Lifecycle Management (PLM), SKU setup, and product development processes to support EMEA operations. You will manage SKUs, samples, packaging development, digital assets, and cross-functional collaboration with merchandising, logistics, and account management teams. This...

  • Support Operations Associate

    10 hours ago

    Pasig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join our dynamic Operations Team as a Support Operations Associate, where you'll be the go-to problem solver and process champion. In this role, you'll bridge the gap between our customers and internal teams, ensuring smooth operations, timely support, and a stellar experience for everyone involved. English is our primary working...

  • Creative Production Associates

    2 days ago

    Pasig, National Capital Region, Philippines AGC Power Holdings Corp Full time ₱800,000 - ₱1,200,000 per year

    Role DescriptionThe Creative Production Associate (CPA) plays a pivotal role in the advertising sales cycle by executing and delivering contracted advertising commitments across all media touchpoints. Once a sale is confirmed by the Advertising team, the CPA takes ownership of the execution process—coordinating internally with Creative Services, Editorial,...

  • Creative Production Associate

    1 week ago

    Pasig, National Capital Region, Philippines AGC Power Holdings Corp Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionAGC Power Holdings Corp. (AGC PHC) is an investment management company dedicated to supporting aspiring Filipino entrepreneurs in building successful businesses. As the parent company of several high-performing multimedia companies, AGC PHC includes renowned names such as One MEGA Group Inc., Mega Global Licensing Inc., Modern Media Group...

  • Logistics Operations Associate

    1 week ago

    Pasig, National Capital Region, Philippines Center for Skin Research Testing Production Development Incorporated (VMV Hypoallergenics) Full time ₱180,000 - ₱240,000 per year

    We're looking for a Logistics Operations Associate to join our growing team This role provides essential operational and administrative support to ensure the smooth flow of logistics activities — from shipment coordination to inventory monitoring and documentation.If you're detail-oriented, organized, and eager to learn the ins and outs of logistics...