
Staff Happiness Manager
2 weeks ago
Key Responsibilities
- Develop and execute a year-round calendar of virtual engagement events (e.g., wellness sessions, trivia, virtual games, cultural celebrations, recognition programs)
- Build and run scalable campaigns that connect global home-based staff to our company culture
- Own and monitor the eNPS (employee happiness index) and Glassdoor reviews, responding to feedback and implementing improvements
- Work closely with the Talent Marketing team to align staff stories with external employer branding efforts
- Drive and measure staff retention initiatives through regular surveys, engagement metrics, and feedback loops
- Partner with HR, IT, and Communications to ensure seamless execution of global online experiences
- Keep your finger on the pulse of global best practices in remote employee engagement and evolve our strategy accordingly
- Manages internal communication (advisory) (calamities, engagement etc.)
- 3–5 years in employee engagement, event management, HR, or culture-focused roles
- Proven success in remote-first engagement or in companies with large home-based or globally distributed teams
- Background in event planning, staff wellness, or community building is a big plus
- Bonus: Experience in BPO, staffing, or global service companies
- Creative, empathetic, and proactive mindset
- Strong communication and storytelling skills
- Excellent project management and coordination ability across countries and time zones
- 18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, 1110 Metro Manila
- Hired staff are expected to report in the office at least twice a week (remaining working days are WFH)
- Should have a strong internet connection (minimum of 20 MBPS)
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