Service Technical Support Engineer

Vertiv is hiring a Service Technical Support Engineer to support our rapid business expansion, we are creating a high-impact position focused on embedding service readiness into the New Product Development and Introduction (NPDI) process across our Power and Thermal product portfolios — including UPS, STS, Batteries, Switchgear, Busway, CRAC units, chillers, and liquid cooling systems.

ROLE OVERVIEW:

This role is ideal for a hands-on engineer who can proactively identify service gaps, drive cross-functional coordination, and build repeatable, scalable processes that ensure all products are launch-ready from a service perspective. You will play a key role in closing the loop between engineering and service — improving maintainability, documentation, spare parts planning, and long-term field support for mission-critical infrastructure.

Key Responsibilities:

NPDI Responsibility

• Attend NPDI meetings outside standard hours.
• Assign appropriate Tech Support SMEs as technical advisors for each NPDI process.
• Document meeting minutes and track key deliverables across phase gates.
• Identify and escalate risks that may impact gate sign-off.
• Evaluate serviceability risks and opportunities at early product development stage.
• Spare parts list creation and entry in the system.
• Develop and recommend spare crash kits.
• Draft maintenance Scope of Work documents and review user manuals and procedures
• Drive and maintain a Service Readiness Checklist that becomes an NPDI gate requirement
• Maintain R&D contact records and serve as a conduit for escalations.
• Support technical documentation
• Get field feedback from product installation, testing and commissioning for evaluation and improvement

EOL Responsibilities

• Coordinate end-of-life (EOL) processing.
• Draft and distribute EOL communications.
• Identify SKUs being retired and build contact lists.
• Create spare parts lists for EOL.
• Develop crash kits to support EOSL inventory clearance.
• Monitor spares consumption and flag risks during EOL.
• Track install base and recommend stock reallocation to high-demand regions.

Required Skills & Experience

• Bachelor's degree in Mechanical or Electromechanical Engineering (or related discipline).
• 3+ years experience in product development, field service engineering, or technical support — ideally in Mechanical or Industrial equipment.
• Solid understanding of NPDI or NPI process, particularly from serviceability and lifecycle management perspective.
• Strong collaboration and communication skills to work across departments and regions.
• Experience with technical documentation, service manuals, and BOM structuring.
• Familiarity with tools like SolidWorks, AutoCAD, Windchill, or SAP a plus.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to race, color, religion, creed, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to  If you are interested in applying or learning more about this role, please visit the company's career page located on