BPO Sales

We are hiring for a B2B Sales Team leader for a BPO Client in Eastwood

This is an onsite work and follows a night schedule (US)

Salary is up to 60K with commissions on top

Minimum of 5 years experience required for this role ideally managing a B2B Sales program in a BPO Company

Job Summary:
The Team Leader will be responsible for managing and leading a team of sales agents for the calling industrial companies for purchasing of waste & recycling products focused on paper & plastic. This role involves overseeing daily operations, training team members, ensuring performance targets are met, and maintaining client relationships. The Team Leader will also be actively involved in lead generation and sales processes to set benchmarks and provide hands-on guidance to the team

Key Responsibilities:

Daily Deliverables:
Review and distribute leads to team members
1. Lead Generation and Sales: 2. Make at least 5-10 sales calls personally to stay connected with the process
Conduct outbound calls to potential clients to generate leads for industrial customers looking to sell waste recycle disposable products like paper & plastic Conduct a daily team huddle to discuss goals and challenges
Qualify leads based on established criteria and maintain a robust sales pipeline Monitor real-time performance metrics and provide immediate feedback
Demonstrate the sales process by making actual calls and closing deals Prepare and send daily performance report to the client
Develop and implement strategies to meet and exceed sales targets Address any escalated customer issues
Conduct at least 2-3 side-by-side coaching sessions with team members
2. Team Management:
Recruit, train, and mentor sales representatives Weekly Deliverables:
Monitor team performance and provide regular feedback and coaching Analyze weekly performance data and prepare a comprehensive report
Implement retention strategies to maintain a high-performing team Conduct one-on-one meetings with each team member to review performance
Conduct regular team meetings and one-on-one sessions with team members Hold a team meeting to discuss weekly goals, challenges, and successes
Review and refine call scripts and sales strategies based on performance data
3. Process Optimization: 5. Conduct a weekly client call to discuss performance and address any concerns
Continuously refine sales scripts and processes based on performance data and client feedback Review and update the lead scoring system if necessary
Collaborate with management to develop and implement new sales strategies Conduct a training session on a specific skill or product knowledge area
Ensure compliance with company policies and industry regulations

Monthly Deliverables:
4. Performance Management: 1. Prepare and present a monthly performance report to the client
Track and analyze key performance indicators (KPIs) for the team and individual members Conduct formal performance evaluations for team members
Prepare and present performance reports to upper management Set and communicate monthly targets and incentives
Identify areas for improvement and implement corrective actions Review and adjust staffing levels based on campaign needs
Analyze customer feedback and implement improvements
5. Client Relationship Management: 6. Conduct a comprehensive review of all processes and implement optimizations
Serve as the primary point of contact for the client Organize a team building or motivation event
Prepare and deliver daily, weekly, and monthly reports to the client Review and update the onboarding and training materials
Address client concerns and implement feedback
Collaborate with the client to refine campaign strategies and goals

Key Performance Indicators (KPIs):
1. Team sales revenue against targets
2. Lead conversion rates
3. Average handling time
4. Customer satisfaction scores
5. Team attendance and attrition rates
6. Quality assurance scores
7. Client satisfaction ratings