Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time $40,000 - $60,000 per year

Connect with the World from the Comfort of Home

Our client is an award-winning bed & breakfast on the scenic Deer Isle, Maine, blending over two centuries of history with modern hospitality. Ranked the 4th best B&B in the U.S. by USA Today and #1 in the region on TripAdvisor, they offer guests a serene escape, breathtaking coastline views, and exceptional service. Working with them means being part of a legacy where every interaction creates lasting memories, and every role helps shape unforgettable travel experiences.

Job Description

Be part of our client's team as a Customer Service Representative and be the voice that helps guests create memorable travel experiences. You will handle inquiries, resolve concerns, and ensure every interaction leaves a lasting, positive impression.

Job Overview

Employment type: Project-based (2 months, until end of October)

Shift: Wednesday-Sunday, 8:00 AM-5:00 PM EST (Off: Monday & Tuesday)

Work setup: Permanent WFH

Benefits

  • Competitive salary package
  • Night differential pay to maximize your earnings
  • Permanent WFH arrangement
  • Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit Emapta Training Calendar)
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

Qualifications Needed

  • 1-3 years of customer service experience, preferably in a call center or support role
  • Strong verbal and written communication skills in English
  • Proficient in using customer service software, CRM platforms (e.g., Zendesk, Salesforce), and Microsoft Office tools
  • Excellent problem-solving skills and attention to detail
  • Ability to stay calm and professional under pressure
  • Willingness to work flexible hours, including weekends or holidays if required
  • Preferred: Multilingual skills
  • Preferred: Familiarity with remote customer service tools (e.g., Slack, Zoom, Helpdesk software)

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or chat
  • Provide accurate product, service, or account information
  • Resolve customer complaints efficiently while maintaining a positive and empathetic attitude
  • Document interactions, transactions, comments, and complaints in the CRM system
  • Follow up with customers to ensure their issues are fully resolved
  • Collaborate with internal teams to escalate and resolve complex issues
  • Maintain a thorough knowledge of company products, policies, and procedures
  • Meet or exceed customer service metrics and KPIs
  • Continuously seek to improve customer service quality and efficiency

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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