AU Risk and Compliance Officer

2 days ago

Clark Freeport Zone Pampanga, Philippines Beepo Inc. Full time

Discover your 100% YOU with Beepo

Position: AU Risk and Compliance Officer

Location: Central Luzon

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As an AU Risk and Compliance Officer, you are responsible for:

Risk Identification and Assessment

  • Identify operational, financial, legal, and reputational risks.
  • Conduct risk assessments to evaluate likelihood and impact.
  • Maintain and regularly update the risk register.

Risk Mitigation and Crisis Management

  • Develop and implement risk mitigation strategies across departments.
  • Monitor and adjust mitigation measures for effectiveness.
  • Support crisis management planning and participate in response activities.

Incident Reporting and Investigation

  • Oversee accurate and timely incident reporting.
  • Investigate incidents to determine root causes.
  • Implement corrective and preventive actions.

Quality Standards and Compliance

  • Ensure compliance with ISO and industry-specific standards.
  • Develop and maintain quality management policies and procedures.
  • Conduct regular audits to verify compliance.

Continuous Improvement

  • Identify and implement opportunities to improve processes, services, and products.
  • Collaborate with teams on improvement projects.
  • Track and report outcomes of initiatives.

Customer Feedback and Satisfaction

  • Collect and analyze feedback to drive improvements.
  • Address complaints and implement corrective measures.
  • Monitor and report customer satisfaction trends.

Training and Awareness

  • Provide staff training on risk, compliance, and quality management.
  • Promote a culture of accountability and quality through workshops and materials.
  • Ensure employees understand their role in maintaining standards.

Record Keeping and Reporting

  • Maintain organized records of assessments, audits, and incident reports.
  • Prepare regular reports on risks, quality issues, and action plan progress.
  • Present findings and recommendations to senior management.

Internal & External Communication

  • Communicate risk and quality updates across departments.
  • Provide guidance and facilitate cross-functional collaboration.
  • Liaise with external auditors, regulators, and certification bodies.
  • Represent the organization in industry groups and forums.

Qualifications

  • 2–4+ years in a Risk, Compliance, or Quality Management role.
  • Strong background in risk assessment, mitigation, and incident management.
  • Skilled in email and information management.
  • Excellent written and verbal communication.
  • Strong problem-solving, analytical, and strategic thinking skills.
  • High attention to detail, organization, and time management.
  • Ability to work under pressure and adapt to diverse environments.
  • Willingness to learn new tools and software.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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