Current jobs related to CSR - Team Lead - Taguig, National Capital Region - PLAYMATE LEISURE SOLUTIONS CORP.

  • Service Delivery Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time $104,000 - $130,878 per year

    Ascendion Philippines ishiringfor Service Delivery Lead (CSR)Position: Service Delivery Lead (CSR)Set up: Onsite( Monday-Friday Only)Work Location: Taguig, City PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsExperience in service delivery management, customer support, and team...

  • CSR Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines IAN SMART ENERGY CORP Full time $104,000 - $130,878 per year

    About the role As a CSR Supervisor at Ian Smart Energy Corp', you will play a crucial role in leading and managing a team of customer service representatives. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will be responsible for ensuring exceptional customer service and driving the performance of your team.What you'll be...

  • Travel and Hospitality CSR

    5 days ago

    Taguig, National Capital Region, Philippines TORCH Solutions Full time ₱40,000 - ₱120,000 per year

    About the role We are seeking a talented and customer-focused Customer Service Representative (CSR) to join our growing Travel and Hospitality team. This is a full-time role based in Taguig City, Metro Manila, with a convenient dayshift schedule and weekends off. As a Travel and Hospitality CSR, you will be the first point of contact for our valued...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Team Lead

    3 weeks ago

    Taguig, National Capital Region, Philippines ECLARO Full time

    OverviewRole: Team Lead - Record to ReportPurpose of the Role: The Team Leader - Record to Report is accountable for the Delivery of the in-scope processes in line with the Service Partnership Framework, for the assigned specialism(s) - Cash & Bank, Payroll Accounting, Month-End Close and Reconciliations etc. Working with the Service Delivery Manager,...

  • CSR-Risk & Compliance Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱26,000 - ₱30,000 per year

    Company Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....

  • Customer Service Representative Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines Clickarts Inc. Full time $104,000 - $130,878 per year

    Job Summary:We are looking for a Customer Service Representative (CSR) Supervisor with hands-on experience in the casino or gaming industry, specifically dealing with player-facing interactions. The ideal candidate will be responsible for leading a team of CSRs, ensuring high-quality support, and maintaining a smooth and professional experience for our...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    Duties & ResponsibilitiesThis role will work directly with the Senior Director of Supply Chain Management Procurement. Supervise Senior Analysts that will be involved in supporting Procurement team in Asia Pacific Region to construct schedules of a contract, reviewing Supplier departures, and liaising with legal. Developing and updating key tools and...

  • Operations Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,000,000

    Job Title: Operations Team LeadWe are seeking an experienced team lead to oversee the day-to-day operations of our finance and administrative teams. This role will involve leading a team of professionals, overseeing project management, and ensuring smooth workflow transitions.Lead and supervise teams handling financial management and administrative...

  • CSR ( with or without BPO experience)

    1 week ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱300,000 per year

    Company Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business...

CSR - Team Lead

2 weeks ago

Taguig, National Capital Region, Philippines PLAYMATE LEISURE SOLUTIONS CORP. Full time $90,000 - $120,000 per year

CSR - Team Lead (Onsite)

Job Summary: We are seeking a dedicated and experienced CSR Team Lead to oversee a team of customer service representatives in an onsite setting. The ideal candidate will ensure exceptional customer service through professional and timely email support, while managing day-to-day team operations. This role requires strong leadership, excellent communication skills, and a hands-on approach to providing guidance and support to team members in an office environment.

Key Responsibilities:

  • Team Leadership:
  • Lead and manage a team of customer service representatives specializing in email support, ensuring they meet performance expectations.
  • Monitor team productivity and quality, offering continuous feedback, coaching, and mentoring.
  • Conduct regular team meetings and one-on-one sessions to address any challenges, provide motivation, and promote best practices.
  • Oversee daily scheduling and allocation of tasks to ensure proper coverage and efficient handling of incoming email inquiries.
  • Email Support Management:
  • Supervise the email support queue to ensure timely, professional, and accurate responses to customer inquiries.
  • Handle escalated customer inquiries and complex issues, ensuring they are resolved effectively and promptly.
  • Ensure team members maintain a high standard of customer service in all email communications, adhering to the company's tone, policies, and best practices.
  • Training and Development:
  • Train new hires and provide ongoing development to ensure team members are up-to-date with processes, tools, and product/service knowledge.
  • Regularly assess team performance and deliver training sessions or workshops as needed to improve skills and efficiency.
  • Quality Assurance:
  • Monitor and evaluate email interactions to ensure consistent service quality.
  • Implement corrective actions and improvement initiatives to enhance team performance, customer satisfaction, and overall quality standards.
  • Conduct regular audits of email responses to ensure compliance with company guidelines and policies.
  • Process Improvement:
  • Identify opportunities to streamline and improve email support processes for greater efficiency.
  • Collaborate with other departments to ensure a seamless customer experience across all communication channels.
  • Reporting and Analytics:
  • Track and analyze team performance using key metrics, such as response times, resolution rates, and customer satisfaction levels.
  • Prepare regular performance reports for management, offering insights and recommendations for continuous improvement.
  • Customer Satisfaction:
  • Ensure all customer interactions are handled with empathy and professionalism, focusing on resolving issues on the first point of contact.
  • Drive customer satisfaction initiatives and ensure high-quality service delivery at all times.

Qualifications:

  • 2+ years of experience in customer service, with at least 1 year in a leadership or supervisory position.
  • Excellent written communication skills and a strong ability to express empathy and clarity in email communication.
  • Proven leadership skills with the ability to motivate and guide a team.
  • Strong problem-solving and decision-making capabilities.
  • Experience with customer service tools, such as Zendesk, Freshdesk, or other email support platforms.
  • Strong organizational and multitasking skills with the ability to manage a team in a fast-paced, onsite environment.

Preferred Qualifications:

  • Prior experience as an Email Support Team Lead or in a similar leadership role.
  • Knowledge of CRM systems, email automation tools, and performance analytics software.
  • Ability to manage a diverse team and work collaboratively in a dynamic work environment.

Work Environment:

  • This position is 100% onsite, based in our office location.
  • A professional, fast-paced, and team-oriented environment.