CSR Supervisor

1 week ago

Taguig, National Capital Region, Philippines IAN SMART ENERGY CORP Full time $104,000 - $130,878 per year

About the role

As a CSR Supervisor at Ian Smart Energy Corp', you will play a crucial role in leading and managing a team of customer service representatives. In this full-time position based in Fort Bonifacio, Taguig City, Metro Manila, you will be responsible for ensuring exceptional customer service and driving the performance of your team.

What you'll be doing

  • Supervise and oversee the day-to-day operations of the customer service team
  • Monitor and evaluate team performance, providing coaching and feedback to drive continuous improvement
  • Implement and enforce customer service policies and procedures to ensure consistency and quality
  • Identify and address any customer service issues or concerns, and take appropriate actions to resolve them
  • Collaborate with other departments to enhance the customer experience
  • Provide regular reports on team performance and customer satisfaction metrics
  • Assist in the recruitment, training and development of customer service representatives

What we're looking for

  • Bachelor's Degree in any related field
  • Minimum of 5-10 years' experience in a customer service supervisory role, preferably within the call centre or energy industry
  • Strong leadership and people management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
  • Proficient in data analysis and reporting, with the ability to use data to drive decision-making
  • Familiarity with customer service best practices and a commitment to providing exceptional customer experiences
  • Strong problem-solving and decision-making abilities, with the capacity to handle complex customer enquiries
  • Proficient in using customer service software and technologies

What we offer

At Ian Smart Energy Corp', we are committed to creating a dynamic and supportive work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of benefits including health insurance, retirement plans, and ongoing training and development programs.

About us

Ian Smart Energy Corp' is a leading provider of innovative energy solutions, committed to powering the future with sustainable and efficient energy practices. With a strong focus on customer service and innovation, we are constantly striving to exceed the expectations of our clients and drive the industry forward.

Apply now to join our team and be part of our exciting journey.

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