Travel and Hospitality CSR

3 days ago

Taguig, National Capital Region, Philippines TORCH Solutions Full time ₱40,000 - ₱120,000 per year

About the role

We are seeking a talented and customer-focused Customer Service Representative (CSR) to join our growing Travel and Hospitality team. This is a full-time role based in Taguig City, Metro Manila, with a convenient dayshift schedule and weekends off. As a Travel and Hospitality CSR, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their travel experiences are seamless and memorable.

What you'll be doing

  1. Responding to inbound customer calls and inquiries in a friendly and professional manner
  2. Providing detailed information about travel products, services and policies
  3. Handling customer bookings, modifications and cancellations with efficiency and care
  4. Resolving customer complaints and escalating issues as needed to ensure customer satisfaction
  5. Maintaining accurate records and documentation of all customer interactions
  6. Collaborating with cross-functional teams to address customer needs
  7. Continuously learning about new products, services and industry trends to provide the best possible customer experience

What we're looking for

  1. At least 1 year of GDS experience. Sabre GDS is a plus.
  2. Excellent communication and interpersonal skills, with the ability to listen, empathise and respond effectively to customer needs
  3. Strong problem-solving and decision-making skills, with the ability to think critically and resolve issues in a timely manner
  4. Proficient in English, both verbal and written, with the ability to communicate clearly and professionally
  5. Familiarity with travel booking systems and industry terminology is preferred
  6. A positive, enthusiastic and customer-centric attitude
  7. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

If you are excited about the prospect of joining our dynamic team and contributing to our continued success, we encourage you to apply now

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