Training Specialist

2 weeks ago

San Fernando, Central Luzon, Philippines Connext Full time ₱900,000 - ₱1,200,000 per year

The
Training Specialist
is responsible for designing, delivering, and evaluating training programs that equip Care Advocates and support teams with the knowledge and skills to deliver exceptional member experiences. The role focuses on developing training materials, facilitating engaging sessions, and ensuring alignment with healthcare compliance standards and organizational goals. This position supports ongoing learning through onboarding, refresher training, and targeted skill development.

Job Description


• Conducts training needs assessments in collaboration with Team Leaders and Quality Analysts to identify skill gaps and development areas.


• Designs and updates training materials, job aids, and learning modules aligned with compliance requirements and business priorities.


• Facilitates engaging training sessions (virtual or in-person) covering healthcare plan knowledge, call handling, compliance, and member support processes.


• Tracks and measures training effectiveness, making adjustments to improve knowledge retention and performance outcomes.


• Provides coaching and support to new hires during onboarding, nesting, or transition phases.


• Partners with operations and quality teams to ensure training reflects current policies, procedures, and member expectations.


• Monitors training participation and feedback, recommending continuous improvements in training programs.


• Maintains accurate documentation of training activities, evaluations, and learning progress.

Required Qualifications


• Demonstrates strong facilitation and communication skills with the ability to deliver training confidently.


• Knowledge of adult learning principles, instructional design, and healthcare/BPO processes.


• Adapt training delivery to diverse learning styles and organizational needs.


• Prepare training materials, tracking performance metrics, and using digital tools for training.


• Organizational and time management skills, with the ability to manage multiple training initiatives.


• Collaborative mindset with the ability to partner effectively with leadership, operations, and quality teams.

Screening Criteria


• Bachelor's degree in human resources, education, business administration, or a related field.


• Minimum of two (2) years of experience in training, learning & development, or healthcare/BPO coaching roles.


• Must have a stable employment history.

  • Training Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Training Specialist who will be working with Connext's Client in the United States of...

  • HR Specialist

    1 week ago

    San Fernando, Central Luzon, Philippines P&B Valises et Compagnie, Inc. Full time ₱480,000 - ₱960,000 per year

    OverviewWe are seeking a dedicated and detail-oriented HR Specialist to join our Human Resources Department. The HR Specialist will support various HR functions, including recruitment, employee relations, training, compensation and benefits, and compliance. This position plays a crucial role in ensuring that our workforce remains engaged, productive, and in...

  • Collection Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines Sumisho Motor Finance Corporation Full time ₱150,000 - ₱250,000 per year

    Qualifications:Candidate must possess at least 2year Vocational Course or Bachelor's/College Degree in any field.With at least 6months to 1-year relevant experience as Tele-Collector.Amenable to report in San Fernando, Pampanga Branch.Job description:Manage multiple current and delinquent accounts for debt collection efforts. Keep track of assigned accounts...

  • Senior Onboarding Specialist

    1 week ago

    San Fernando, Central Luzon, Philippines Sysgen RPO, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Sr. Accounts Analyst/Sr. Onboarding SpecialistAbout the RoleWe're looking for an experienced Senior Onboarding Specialist who will play a key role in ensuring the smooth transition of new clients into our accounting and bookkeeping systems. You'll collaborate closely with Client Managers to manage onboarding processes, refine workflows, and ensure...

  • Senior Onboarding Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines SYSGEN RPO Full time ₱120,000 - ₱180,000 per year

    Position: Sr. Accounts Analyst/Sr. Onboarding SpecialistAbout the RoleWe're looking for an experiencedSenior Onboarding Specialistwho will play a key role in ensuring the smooth transition of new clients into our accounting and bookkeeping systems. You'll collaborate closely with Client Managers to manage onboarding processes, refine workflows, and ensure...

  • CRM and Operations Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines Outsourcing Full time ₱960,000 - ₱1,080,000 per year

    We are looking for an experienced CRM & Operations Specialist with expert-level HubSpot skills to manage, optimize, and automate our end-to-end customer journey. In this role, you'll own the HubSpot platform, build advanced workflows, integrate key systems, and develop reporting that drives business growth. If you thrive on creating seamless, automated...

  • Corporate Communication Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines Emapta Global Full time ₱400,000 - ₱800,000 per year

    Empower Voices. Inspire Confidence. Build Communicators Who Lead.Redefine how a century-strong U.S.-based construction powerhouse communicates and collaborates. You'll help professionals speak with authority, lead with empathy, and engage with clarity across global teams. From project managers to executives, your impact transforms daily conversations into...

  • Real Estate Sales Manager

    1 week ago

    San Fernando, Central Luzon, Philippines AMAIA LAND CORP Full time ₱600,000 - ₱800,000 per year

    Hiring for 2 locations:Pampanga - 4 openingsSanta Maria, Bulacan - 3 openingsQualificationsCollege graduate of any 4-year course.With 1- 2 years of managerial experience.With existing manpower or willing to recruit at least 3 Property specialists for the team.With a background in sales.Preferably with experience in real estate or sales.Must be skilled in...

  • AU Payroll Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines TOA Global Full time ₱600,000 - ₱800,000 per year

    Shift: Mondays to Fridays, 7:00 AM to 4:00 PMUnlock your potentialAt TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and Philippines, supporting our global clients in the accounting industry.About this...

  • Product Specialist

    2 weeks ago

    San Fernando, Central Luzon, Philippines South Asialink Finance Corporation Full time ₱216,000 - ₱240,000 per year

    Job Descriptions:Responsible for achieving sales growth and targets through implementation of sales strategies and management of loan partners and dealers.With at least one year experience in any Financing, Cars, or Trucks industryPreferably with work experience in vehicle sales (Brand New Car) or financing industry.Two years experience in any Sales...