Technical Support Operations Supervisor

9 hours ago

Ayala Alabang, National Capital Region, Philippines VG SUPPLY CHAIN, INC. Full time ₱900,000 - ₱1,200,000 per year

Team Leadership

  • Supervise and guide the IT technical support team, ensuring tasks are completed efficiently and effectively.

  • Conduct regular team meetings to review performance and address challenges.

Technical Support Management

  • Oversee the resolution of technical issues related to hardware, software, and network systems.

  • Ensure service tickets are prioritized and resolved within defined SLAs (Service Level Agreements).

Operational Oversight

  • Monitor daily IT operations, ensuring all systems and equipment function optimally.

  • Maintain and improve IT support workflows and processes for better efficiency.

Documentation and Reporting

  • Maintain accurate records of IT incidents, resolutions, and team activities.

  • Prepare regular reports on team performance and operational metrics.

User Support and Training

  • Address escalated user concerns and provide advanced troubleshooting support.

  • Organize and facilitate training sessions to improve end-user knowledge and efficiency.

System Maintenance and Upgrades

  • Coordinate system updates, maintenance schedules, and hardware/software upgrades.

  • Ensure the security and stability of IT infrastructure during changes or deployments.

Vendor and Asset Management

  • Manage relationships with vendors and service providers, ensuring timely delivery of services and equipment.

  • Track and manage IT assets, ensuring proper inventory and lifecycle management.

Policy Implementation

  • Enforce IT policies and procedures, ensuring compliance with company and industry standards.

  • Contribute to the development of new IT policies and guidelines.

Budget and Resource Allocation

  • Assist in preparing and managing the IT operations budget.

  • Optimize resource allocation to ensure cost-effective operations.

Continuous Improvement

  • Identify areas for improvement in IT operations and support, implementing changes to enhance efficiency and effectiveness.

Relocation Flexibility

  • Be open to relocating to different office locations or project sites as required by the company.

Other Duties

  • Perform other IT-related tasks as assigned by the IT Manager or IT Director.

Qualification:

  • Bachelor of Science in Information Technology/Computer Science, Engineering or a related field.
  • NC II – Computer Hardware and Servicing
  • Minimum of 3 years of Experience in IT Technical Support hardware and Software
  • Strong knowledge of hardware, software, and network troubleshooting.
  • Has a intermediate level in understanding in Active Directory and its policies.
  • Experience with cloud platforms such as Microsoft 365 and Azure as a plus.
  • Strong experience in Endpoint Security.
  • Solid understanding of cybersecurity principles, tools, and best practices.
  • Willing to be assigned at Cupang, Muntinlupa

  • Operation Supervisor

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Manhattan Residences, Inc. Full time ₱900,000 - ₱1,200,000 per year

    JUMPSTART YOUR CAREER WITH USBrace yourselves as we ignite your passion for serving in one of the most successful hotels in the country. We are in need of a HOTEL SUPERVISOR in HOTEL SOGO Alabang South Road and Alabang Jr. BRANCH.Job Description:To supervise the effective and efficient delivery of hotel products and services in accordance with guest...

  • Technical Support Specialist

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines SGS Full time

    Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionPRIMARY...

  • Operations Supervisor

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱900,000 - ₱1,200,000 per year

    Gatestone & Co. Americas Inc.The Role: Operations Supervisor (BPO Team Lead)The candidate chosen for this position will work closely with the Manager to mentor and coach representatives to maximize performance and overall call quality. This department operates 24/7 so we are looking for candidates who are flexible and able to attend the office in either...

  • Operations Supervisor

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    About the role As an Operations Supervisor at Teleperformance Sucat, you will play a pivotal role in overseeing the day-to-day operations of our busy contact centre. Responsible for leading and motivating a team of customer service agents, you will ensure the seamless delivery of exceptional service to our valued clients. This is a full-time position based...

  • Operations Supervisor

    9 hours ago

    Ayala Alabang, National Capital Region, Philippines SATO Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Operations Supervisor is responsible for managing and overseeing daily operations across purchasing, warehousing, inventory control and dispatch. This role ensures smooth coordination between departments, cost-effective procurement, and timely delivery of goods and services. The Operations Supervisor will also lead process improvements,...

  • Technical Support Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    L2 Technical Support SpecialistRole Description• Research issues not able to be resolved by Tier 1 and identify system faulto Provides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.• Prepare additional detailed information for Tier 3 on issues that require devinvolvement• Create...

  • Technical Support Engineer

    4 days ago

    Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱1,200,000 - ₱2,400,000 per year

    Under the supervision of the Technical Support Supervisor, this position is responsible for supporting end-users in technical issues and requests including Information Technology (IT) asset setup, deployment, maintenance, troubleshooting, replacement, repair and disposal. The Technical Support Engineer is also responsible for installation and maintenance of...

  • IT Technical Support Engineer

    4 days ago

    Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱900,000 - ₱1,200,000 per year

    Under the supervision of the Technical Support Supervisor, this position is responsible for supporting end-users in technical issues and requests including Information Technology (IT) asset setup, deployment, maintenance, troubleshooting, replacement, repair and disposal. The Technical Support Engineer is also responsible for installation and maintenance of...

  • Technical Supervisor/ Project Admin

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Omniworx Inc., Full time ₱240,000 - ₱300,000 per year

    Candidate must be Bachelors Degree. Either Civil Engineering, Electrical Engineering, Mechanical Engineering or Industrial Engineering.Preferably with work experience in Technical and Supervision of personnel.Computer literate; Knowledgeable in MS Office applications such as Word, Excel, Power point presentation, OutlookWith positive working...

  • Warehouse/Operations Supervisor

    2 days ago

    Ayala Alabang, National Capital Region, Philippines Casa Bella Home and Living Corp Full time ₱30,000 - ₱35,000 per year

    The Operations/Warehouse Supervisor oversees daily warehouse operations, including inventory management, shipping and receiving, and team leadership. This role ensures that all processes—from inbound logistics to outbound distribution—are executed accurately, efficiently, and safely. The Supervisor also plays a vital role in staff development,...