Retail Account- Chat Support

2 days ago

Ayala Alabang, National Capital Region, Philippines TalentSync Training and Development Full time $104,000 - $130,878 per year

Exciting opportunity for a Retail Account Chat Support to join the growing team, based in Muntinlupa City Metro Manila. This is a full-time, office-based role where you will be providing exceptional customer service through online chat channels.

What you'll be doing

  • Provide fast, efficient and courteous customer service through chat interactions
  • Assist customers with queries, concerns or issues and work to resolve them in a timely manner
  • Maintain a positive attitude and deliver an exceptional customer experience
  • Document interactions and maintain accurate records of customer communications
  • Collaborate with cross-functional teams to ensure customers receive the best support
  • Stay up-to-date with products, services and company policies to provide accurate information to customers
  • Contribute to the continuous improvement of chat support processes and procedures

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in a retail or e-commerce environment
  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and decision-making skills to handle customer inquiries efficiently
  • Proficient in English, both verbal and written
  • Comfortable working in a fast-paced, dynamic environment
  • Ability to multitask and prioritise tasks effectively
  • Team player with a positive, customer-centric attitude

Apply now for this exciting Retail Account Chat Support role in Muntinlupa City Metro Manila.

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