Junior Service Desk Analyst

2 days ago

Ortigas Post Office P, Philippines Indra Full time ₱300,000 - ₱600,000 per year

Responsibilities:

  • Perform first level support to assist end users at the onset of an issue or request
  • Serving as the first point of contact for end users seeking technical assistance over available contact channels
  • Provide initial investigation and diagnosis and promptly allocates unresolved issues as appropriate
  • Categorize and record reported queries and provide solutions
  • Logs incidents and service requests and maintains relevant records
  • Support problem identification
  • Update users on the status of reported cases and advise users on appropriate course of action
  • Monitor issues and requests from start to resolution
  • Escalate unresolved problems to a higher level of support
  • Provide essential online security advice and support to end users
  • Delivering customer service through multiple channels
  • Monitor and respond quickly and effectively to issues/requests received through Service Desk
  • Contributes to creation of process documentation when needed
  • Submit daily, weekly and monthly reports as required

Qualifications:

  • Bachelor graduate of IT or other 4 years course.
  • Has experience at least 1 year in Service desk.
  • Amendable to work 100% Onsite in Ortigas and shifting schedule.
  • Amendable to project hire employment

What do we have in store for you?

  • A professional career adapted to your personal goals, with growth and development opportunities for all professionals
  • Challenging projects with impact for leading clients in a wide range of industries
  • Competitive renumeration and flexible benefits package which you may customize based on your individual needs and lifestyle
  • Continuous learning and development through our Open University's virtual campus, with access to the Udemy for Business platform with more than 3,000 specialized courses
  • Meaningful engagement with other employees while leading a balanced and healthy lifestyle through our clubs and various sports activities

Join Indra and have a professional career adapted to your personal goals, with continuous training in a flexible environment, and where people are the core.

Diversity is a key element of our culture. Our policies reflect our commitment to equal opportunities and recognizing the value of people and their work, and the social and natural environment wherein we operation. As such, equal opportunities, diversity, respect for people and non-discrimination (race, gender, language, religion, disability, sexual orientation, opinion, origin, economic position, birth, union membership or any other personal/social condition or circumstance) are basic principles of action for all the company's Professionals, as well as our Partners.

Job Types: Full-time, Fixed term

Contract length: 5 months

Work Location: In person

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