L1 Service Desk Analyst

4 days ago


Taguig, National Capital Region, Philippines HCLTech Full time ₱300,000 - ₱450,000 per year

ONE VIRTUAL INTERVIEW ONLY

Work Set-Up:

100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule

About This Role:

As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Qualifications:

  • With at least 1 year of experience as CSR or TSR or Service Desk – Voice Support is an advantage.
  • With basic knowledge about software and hardware applications.
  • With basic knowledge or familiarity with computer configuration and troubleshooting.
  • Must be able to communicate periodically and proficiently using all types of communication tools available such as phone, email, messaging, etc. with all types of users and colleagues in the organization.
  • Immediate joiners are preferred for this role.

Primary Duties and Responsibilities:

  • Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
  • Query the user for all relevant information concerning the call made or issue reported by the user.
  • Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Re-route misdirected calls.
  • Escalate tickets not resolvable by SD, in accordance with client's escalation procedures.
  • Provide status updates on Tickets to users.
  • Re-open Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.
  • Able to make sound decisions and work with minimal supervision.
  • Excellent interpersonal skills to foster cooperation among users, support teams and peers.

What We Offer:

  • Opportunity for career growth
  • Highly competitive and flexible package salary
  • HMO Benefits since Day 1 (including up to 3 dependents)


  • Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time

    OverviewWe're Hiring: L1 Service Desk Analyst (Urgent Requirement)Are you tech-savvy, eager to learn, and have excellent English communication skills? This could be the breakthrough opportunity you've been waiting forWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (just a few blocks away from Venice Grand Canal Mall)Work...


  • Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱400,000 - ₱450,000 per year

    About the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    OverviewThe Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to...


  • Taguig, National Capital Region, Philippines HCLTech Full time ₱400,000 - ₱600,000 per year

    The Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to escalate...


  • Taguig, National Capital Region, Philippines HCLTech Full time ₱250,000 - ₱500,000 per year

    Role: Service Desk Analyst – L1 Voice SupportWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.Work Set Up: This 100% onsite/office reporting.Qualifications:Candidate must possess at...

  • L1. 5

    2 days ago


    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    IT Analyst/IT Service Desk (L1/L2 Support) Location: PhilPlans Corporate Center, BGC – Taguig Work Setup: 100% Onsite, Night ShiftRole DescriptionThis is a full-time on-site role for an L1.5 - IT Analyst (IT Service Desk/Help Desk) located in Taguig. The IT Analyst will be responsible for providing technical support, troubleshooting issues, and ensuring...

  • IT Service Desk

    4 days ago


    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time ₱600,000 - ₱1,200,000 per year

    Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...


  • Taguig, National Capital Region, Philippines EIL Global Full time ₱300,000 - ₱450,000 per year

    Job DescriptionJob Title:Mandarin or Korean or Japanese L1 ITL1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From Office Location: 1634 Taguig Metro ManilaFluent in Mandarin/ Korean/ Japanese ( Language Skills )(Independent Contractor role) Visa: PR or CitizenCompany OverviewEIL Global is a dynamic IT...


  • Taguig, National Capital Region, Philippines EIL Global Full time ₱70,000 - ₱120,000 per year

    Job DescriptionJob Title: Korean or Japanese IT Service Desk Support L1Role: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsWork From OfficeLocation: 1634 Taguig Metro ManilaFluent in Mandarin or Korean or Japanese ( Language Skills ) in IT Desk Support (Independent Contractor role)Please share CV to Company OverviewEIL Global is a...

  • IT Service Desk

    2 days ago


    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱44,900 per year

    URGENT HIRING FOR IT SERVICE DESK ONE DAY PROCESS START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE:MCKINLEY, TAGUIG CITYA. IT SERVICE DESK TEAM LEADOFFER AND BENEFITS:44,900 SALARY PACKAGE15% NIGHT DIFFERENTIALHMO DAY 1 PLUS 3 FREE DEPENDENTSLIFE INSURANCEANNUAL INCREASEPERFORMANCE-BASED INCENTIVEOTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFERMINIMUM...