Trainer (BPO)

1 day ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time ₱28,000 - ₱35,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Responsibilities

  • To train, support and mentor associates on required skills per client request
  • To assist the Training Supervisor with tasks and responsibilities related to the post
  • To set a timeline or training calendar cycle, which promotes increased operational efficiency
  • To carry out strict process compliance on all levels within the team
  • To update and review training plans that adapt to business needs
  • To participate and contribute on weekly, bi-weekly and monthly business review meetings
  • To administer Learning and Performance Needs Analysis (LPNA) on current employees
  • To conduct and develop effective training techniques or methods for new hires and existing associates
  • To identify and provide essential information for the trainees' development and needs
  • To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
  • To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
  • To plan and provide training support and development plans for associates
  • To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
  • To facilitate or manage soft skills training such as for voice and customer experience

Requirements

  • With at least 2-years of experience in Training & Development or equivalent area
  • Must be a college graduate or completed at least 2-years in college
  • Background and/or experience in freight forwarding or customs brokerage is an advantage
  • Willing to work on public holidays/festivals if scheduled/required
  • Amenable to flexible work schedules and flexible working hours as determined by business need/s
  • Works well with time management and optimistic approach to challenging roles or tasks
  • Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
  • A competent team player with great grasp on the business and associate needs
  • Resolution/results oriented and can proactively propose/share process improvement ideas/insights
  • Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
  • Eager to promote and uphold the corporate values
  • Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
  • Available to start ASAP

Job Type: Full-time

Pay: Php28, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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