IT Helpdesk Team Lead

1 week ago

Taguig, National Capital Region, Philippines Citi Full time $104,000 - $130,878 per year

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

  • Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
  • Drive Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
  • Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
  • Provide technical/strategic direction and act as advisor/coach to lower level analysts
  • Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
  • Responsible for overall operating system applications
  • Contribute to technical direction and strategic decisions
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
  • Ability to communicate technical concepts to non-technical audience
  • Ability to work with virtual and in-person teams, and work under pressure or to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills

Education:

  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:
Technology


Job Family:
Infrastructure


Time Type:
Full time


Most Relevant Skills
Please see the requirements listed above.


Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

  • HR Helpdesk

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱5,500 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • Talent Aquisition Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Cognizant Full time

    OverviewThe Talent Acquisition Specialist will play a pivotal role in sourcing attracting and hiring top talent for our organization. With a focus on utilizing advanced Excel and Bamboo HR systems the candidate will ensure a seamless recruitment process. This hybrid role requires a strategic thinker who can contribute to the companys growth and innovation...

  • Technical Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Innovation Technology By Design Full time

    OverviewWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary: Managed Services Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD's onshore Clients when dealing with and...

  • IT Senior Support Team Lead

    3 weeks ago

    Taguig, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewThe IT Senior Support Team Lead is responsible for overseeing the daily operations of a team of L3 IT support professionals, ensuring timely and effective resolution of complex technical issues. This role involves managing and mentoring support staff, coordinating ticketing and helpdesk activities, ensuring the highest levels of productivity of their...

  • Talent Aquisition Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines Cognizant Full time $900,000 - $1,200,000 per year

    Job SummaryThe Talent Acquisition Specialist will play a pivotal role in sourcing attracting and hiring top talent for our organization. With a focus on utilizing advanced Excel and Bamboo HR systems the candidate will ensure a seamless recruitment process. This hybrid role requires a strategic thinker who can contribute to the companys growth and innovation...

  • IT Helpdesk

    5 days ago

    Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱384,000 - ₱576,000 per year

    Position Summary:As an IT Helpdesk Support, you will be the first point of contact for our clients, providing technical support and assistance with their IT-related issues in St. Luke's. Your primary responsibility will be to ensure our clients have a seamless and efficient experience while resolving their IT problems. This role plays a crucial part in...

  • IT Support Specialist Team Lead

    3 weeks ago

    Taguig, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewThe IT Support Specialist Team Lead at HR TechX Corp. leads a team of Level 1 and Level 2 IT Support Specialists to deliver timely, high-quality IT support in a global, remote environment.ResponsibilitiesTeam Leadership: Supervise and support a team of Level 1 and Level 2 IT support staff; monitor performance; conduct regular team meetings to review...

  • Quality Assurance Specialist for Tier 1 HR Helpdesk

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱1,800,000 - ₱2,700,000

    Job Title: Quality Assurance Specialist for Tier 1 HR HelpdeskAs a key member of the HR team, you will be responsible for ensuring the quality framework is effectively designed and implemented to support the Tier 1 HR helpdesk. This role involves monitoring and analyzing quality trends to identify areas for improvement, sharing best practices, and providing...

  • Help Desk Support Engineer

    7 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Service Desk / Help Desk Engineer(Full On-Site, Night Shift – Taguig, BGC)Department: Service DeliveryReports to: Technical Team LeadWork Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift: Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365, VPN,...

  • IT Service Desk L1.5

    7 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱350,000 - ₱550,000 per year

    IT Service Desk / Help Desk Specialist(Full On-Site, Night Shift – Taguig, BGC)Department:Service DeliveryReports to:Technical Team LeadWork Setup:100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift:Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365,...