Learning Operations- Senior Team Member
5 days ago
JOB TITLE: Learning Operations - Team Member
Location: Alabang, Muntinlupa
Position Type: Full time
Work Set up:Onsite
Start Date:November 3
Salary Package: 35,699 + 2,000 Allowance
Job SummaryWe are seeking a detail-oriented Learning Operations Specialist to manage end-to-end learning operations, ensuring seamless delivery of training programs across platforms and teams. This role requires strong expertise in learning systems, data reporting, compliance, and stakeholder management.
Key Responsibilities- Manage all learning operations: scheduling, nominations, logistics, reporting, feedback, and certification.
- Oversee LMS administration (Percipio, iEngage, ACE, etc.) including user management, content updates, and data integrity.
- Act as SME for online learning rollouts ensuring alignment with organizational standards.
- Track and report learning participation, utilization, and maintain governance dashboards.
- Ensure compliance with internal audit, ISO standards, and training policies.
- Collaborate with HR Ops, Talent Development, and Business Units to deliver a seamless learning experience.
- Create and maintain knowledge bases, FAQs, and process documentation.
- Mentor and train junior team members on learning operations best practices.
- Graduate/Postgraduate in HR, Business, or a related field.
- 3–5 years of experience in L&D or Learning Operations, preferably in the BPS/IT industry.
- Proficient in LMS platforms (Skillsoft Percipio, SuccessFactors, Cornerstone, etc.).
- Strong analytical and reporting skills (Excel, Power BI preferred).
- Solid understanding of compliance frameworks (ISO 9001).
- Excellent communication and stakeholder management skills.
- Process improvement and problem-solving mindset.
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