Network Operations

2 days ago

Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱250,000 - ₱500,000 per year


KEY RESPONSIBILITIES:
  • Responsible in handling Critical and Non-Critical incidents.
  • Responsible in trouble shooting on assigned incidents and providing resolution based on agreed targets.  
  • Perform troubleshooting functions involving Routers, Switches, Wireless Controller and Access Points. 
  • Responsible in providing timely and accurate update and information on assigned incidents and service request.
  • Responsible on timely escalation of incidents which cannot be resolved on time or would need vendor/third party support.
  • Coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary. 
  • Ensure that all escalation information is accurate and periodically updated, and that all relevant members of the team are regularly informed on the status of the operations escalation process
  • Responsible in providing inputs during root cause analysis.

TO QUALIFY:
  • Bachelor's Degree in Information Technology, Computer Science or other relevant field
  • Experience in Avaya plus VoIP and OBX
  • Network administration, operations & maintenance troubleshooting
  • Administration of Cisco Routers/Switch, Aruba Switch, Load Balancer, Aruba Wireless Controllers and Access Points.
  • Service Support, Service Delivery, IT Service Management, IT Operations
  • Must have a good command of English (oral and written communication) and effective presentation skills.
  • CCNA, CCNP, or JNCP Certification is preferred

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