User Support Assistant

2 weeks ago

Manila, National Capital Region, Philippines Pion Full time ₱1,200,000 - ₱2,400,000 per year

A little bit about us…

Pion is an award-winning technology provider working with the largest retailers in the world to connect them with the youth market. Recognized in The Sunday Times Tech Track 100 as one of the fastest-growing private tech companies in Britain, we pride ourselves on our innovative approach to delivering solutions that create value for consumers and clients alike. Our commitment to evolving our technology and services ensures we continually meet the needs of the market while fostering an engaging and empowering workplace culture.

Equity, Diversity & Inclusion at Pion

At Pion, we believe in the importance of building an inclusive and diverse workforce. Our dedication to equity, diversity, and inclusion is embedded in our company culture, and we are committed to transparency in our efforts. We encourage applications from all individuals, irrespective of whether they meet every specific requirement, as we value unique backgrounds and experiences.

If adjustments are needed to assist you with your application, please reach out to us at

About the role

Due to our rapid growth and success, we are looking for a User Support Assistant who will play a key role in supporting our fantastic customers from a B2C perspective. You'll be there to support with onboarding issues, and ensure that our consumers are able to access the discounts with the brands they love

Responsibilities include:

  • Being the first point of contact for queries and requests to join the Student Beans/Grand Beans platforms from our user base.
  • Processing all proof submitted by users attempting to join our Student beans platform who don't have an academic email address
  • Processing new institutions which users have added to our platform, ensuring they are legitimate places of study
  • Using Zendesk to prioritise and respond to all user enquiries across Student Beans and Grad beans via email
  • Prioritising any urgent data related tickets complying to UK GDPR laws/rules.
  • Responding to all reviews across review platforms such as Trustpilot, Appstore, Playstore etc. 

A little bit about you…
We'd really like to hear from you, if you have:

  • Any experience with Zendesk, or a tool similar for user support, would be great benefit.
  • Excellent administration experience, with the ability to process high volumes of information
  • Able to keep calm under pressure
  • Able to multi-task and prioritise effectively, whilst providing first class support to customers
  • Experience in being a team player, collaborating with others in your own and outside of your team
  • Experience in prioritising the customer, leaving them with a positive experience without neglecting company policy.
  • The ability to think outside of the box to resolve a problem, utilising your own initiative

Benefits are in line with all standard benefits associated with individuals who have the right to work in the Philippines.

The benefits will be confirmed by an Employer of Record (EOR), and this role will be employed via that EOR.

This is a fully remote role, however there is a 3 month training period which will be on site at our Manila office.

  • L1 End User Support

    1 week ago

    Manila, National Capital Region, Philippines FPT Software Full time ₱800,000 - ₱1,200,000 per year

    Job SummaryWe are seeking a skilled and motivated End User Support Case Handler to join our team. The primary responsibility of this role is to manage end user support cases from initiation through resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively prioritize and...

  • User Management

    2 weeks ago

    Manila, National Capital Region, Philippines BIGO Full time ₱150,000 - ₱250,000 per year

    Bigo Live-Philippines-User ManagementWorking schedule: Monday to Friday, 9:30-18:30ResponsibilityUser Monitoring and Support: Monitor high-value user activity and engagement trends to provide timely insights and support to enhance the user experience.Activity Coordination: Assist in planning, launching, and tracking regular activities, ensuring rewards...

  • Associate End User Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines TP ICAP Full time ₱30,000 - ₱60,000 per year

    The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data...

  • User Growth Operations Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Ant International Full time $40,000 - $80,000 per year

    Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services...

  • Product Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

    Department Product ManagementLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but...

  • Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Techforce Group Limited Full time ₱1,200,000 - ₱2,400,000 per year

    TechForce is a leading Technology consulting firm in Asia Pacific. We deploy business analysts, Project Managers and Subject matter experts to large enterprise-grade transformation projects in the Banking, Insurance and Retail industries. We specialise in data transformation and integration, data analysis and modelling to support our clients' business...

  • Application Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Ferrilli Full time ₱1,500,000 - ₱3,000,000 per year

    We're looking for an Application Support Analyst to support our internal teams with Certinia (formerly FinancialForce), focusing on the Professional Services Automation (PSA) module.No prior Certinia experience is required. Training will be provided, and we value your curiosity, tech interest, and readiness to help usersEssential Functions:Monitor and...

  • UI Front End Developer

    2 weeks ago

    Manila, National Capital Region, Philippines Support Services Group Full time $30,000 - $60,000 per year

    About the Role:A detail-oriented and creative UI Developer with a strong focus on building clean, accessible, and responsive user interfaces using HTML5, CSS3, and modern front-end best practices. Skilled in translating design mockups into pixel-perfect, cross-browser compatible pages while ensuring optimal performance and user experience.Key...

  • Technical Support Engineer

    1 week ago

    Manila, National Capital Region, Philippines Artiflex Information Technology LLC Full time ₱1,440,000 - ₱2,400,000 per year

    Job Description: First-Level Support Engineer (Network & Systems)Position OverviewWe are seeking a skilled First-Level Support Engineer to provide technical assistance and troubleshooting for firewall, endpoint security, wireless networks, and system administration tasks. The ideal candidate will have a strong foundation in IT infrastructure, excellent...

  • IT Technical Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Filinvest Business Services Corp. Full time ₱25,000 - ₱50,000 per year

    Job SummaryThe IT End User Support Associate provides technical assistance to all users at the site, resolving hardware, software, and connectivity issues promptly.Duties and Responsibilities·      Respond to user requests and troubleshoot technical issues.·      Install, configure, and maintain hardware and software.·      Document...