L3 Engineer

20 hours ago

Manila, National Capital Region, Philippines ConnectOS Full time ₱900,000 - ₱1,200,000 per year

What we are looking for?

  • Minimum of 5 + years of experience as an MSP/Technical Engineer in a global environment.
  • Experience in supporting Microsoft 365 - Exchange 365 & SharePoint 365.
  • In depth exposure across technical infrastructure from desktop to server, mail servers, database servers, Azure, Hyper-V, VMWare.
  • Experience and knowledge of wireless concepts, switching, routing, firewalls, VPN, and the interaction between hardware, networks, data centers, and application software.
  • Proven experience with ConnectWise or similar ITSM tools.

What will you do?

  • Provide Level 3 support for hardware/software incidents and escalate unresolved issues appropriately
  • Supporting a combination of servers, desktops and applications within Microsoft Azure, on-premises, and M365 environments.
  • Delivering support for Azure, Hyper-V, VMWare and other hosted environments.
  • Delivering support across hardware firewalls such as
  • Performing a wide variety of support across many technologies, primarily in the Microsoft ecosystem.
  • Research and implement fixes for new issues that are outside of the skill level of the Level 1 and 2 engineers.
  • Troubleshooting, configuration and repair for server, network, infrastructure, email, file shares, and other infrastructure issues.
  • Serve as an escalation point for both internal staff and client contacts.
  • Prioritize and resolve tickets in accordance with SLAs.

Nice to have:

  • Industry experiences working within AU Managed Services Provider Company.
  • ITIL, Microsoft and other related certifications.

  • Experience with the following products:

  • N-Able RMM

  • COVE Backups / Veeam / ArcServe ShadowProtect
  • Sophos and Fortinet Firewalls

Join the awesome team and enjoy these benefits & perks:

• Remote

• Medical, Dental Coverage and Life insurance from day 1 of employment with 2 HMO dependents

• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)

• Competitive salary package and annual appraisal

• Financial Assistance Program

• Mandatory Government Benefits and 13th Month Pay

• Complimentary Sleeping Quarters, Coffee at no cost

• Complimentary Office Fitness and Wellness Facilities at no cost

• Regular Company Events, Work Life Balance, and Career growth opportunities

• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring

companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity

solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing

challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color,

religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital

status. ConnectOS ensures the full confidentiality of the data it processes

  • Deskside Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time $70,000 - $120,000 per year

    We are looking for Desktop Support Engineers (L1, L2, L3) to provide end-to-end deskside support services including troubleshooting hardware/software issues, managing IMAC activities, supporting business applications, ensuring endpoint compliance, and assisting users with a wide range of technical problems. The role varies by level of experience and includes...

  • L3 Technical Support Engineer

    6 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱500,000 - ₱1,200,000 per year

    Our client is currently expanding their Technical Support team and looking for an L3 Technical Support Engineer. This position will work closely with Care Support, Quality Engineering (QE), and Engineering groups worldwide.The successful candidate must be technically oriented with knowledge and experience of cloud technologies (REST, HTTP, APIs), IoT...

  • Network Operations Center Engineer

    5 days ago

    Manila, National Capital Region, Philippines Smart Solutions Technologies - SST Full time ₱30,000 - ₱60,000 per year

    At Smart Solutions Technologies (SST) we are a global leader in third-party IT technical support, dedicated to keeping businesses on the cutting edge. We provide third-party IT support and services to our clients globally.Job Description:NOC SERVICESTo monitor alarms on the live network and will report into a L2 and/or L3 Nokia resource who will act as the...

  • junior network engineer

    20 hours ago

    Manila, National Capital Region, Philippines Actionlabs IT Services Full time ₱240,000 - ₱300,000 per year

    Junior Network Engineer:2–3 years of relevant network experienceo Working knowledge of:o Basic Aruba/WiFi managemento L2/L3 switching and VLAN configurationo Firewall basics and ticket-based troubleshootingWill work under the supervision of the senior resourceDeliverablesWeekly support reports and incident logsDeployment of 1 senior and 1 junior network...

  • L3 Data Engineer

    1 week ago

    Manila, National Capital Region, Philippines FPT Software Full time ₱1,200,000 - ₱2,400,000 per year

    Job SummaryWe are seeking a seasoned Level 3 Data Engineerwith deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on GCP services, ETL tools & BI Platforms to ensure seamless data flow. This position will serve...

  • Cloud Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines DXC Technology Full time ₱1,200,000 - ₱2,400,000 per year

    ABOUT DXCDXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and...

  • Site Reliability Engineer

    5 days ago

    Manila, National Capital Region, Philippines Aumtrend Full time ₱1,200,000 - ₱2,400,000 per year

    Role : Site Reliability Engineer -IBM MQCompany : One of the global clientLocation : BGC - ManilaWork Setup : Hybrid-2 days onsite/weekSchedule: Day shiftPermanent position & Direct Hiring by the clientRequired Technical Skill Set :Hiring for two levels: L3 (Senior) and L2.5 (Mid-senior)Technical requirements :Core focus: IBM MQ and Kafka administration —...

  • L3 Helpdesk Engineer

    1 week ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱1,200,000 - ₱3,600,000 per year

    SUMMARYAn experienced IT professional responsible for providing advanced technical support and troubleshooting for end-user devices (desktops, laptops, mobile devices, printers, scanners), software applications, and company infrastructure, including Office 365, G Suite, Windows Server environments (2016/2019), and various cloud solutions. Key duties include...

  • L3 Lead System Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time

    This role is for a Professional IT Services organization that provides Managed Services, Cloud Solutions and IT Projects focused on the future office. Our Smart Cloud Solution combined with our mobility offerings have set the way to provide customers with a total value-based solution for the server-less office. The organization was formed in 1982 and has...

  • Senior Mainframe Developer

    3 days ago

    Manila, National Capital Region, Philippines Clicktek Consulting, Inc Full time ₱900,000 - ₱1,200,000 per year

    About the RoleYou will own new feature delivery and production fixes for the cruise‑booking engine hosted on IBM z/OS. Beyond hands‑on coding, you'll rotate in L3 incident response to restore service quickly.Key ResponsibilitiesDesign, code, and unit‑test COBOL programs running under CICS TSMaintain VSAM files, DB2 schemas, and...