Customer Experience
2 days ago
We're looking for a friendly and responsive Customer Experience & Sales Associate. Your main job will be to reply to comments and messages on our social media pages, making sure every customer feels heard and helped.
On weekdays, you'll focus on TikTok. On weekends, you'll handle TikTok, Facebook, and Instagram. You'll be answering basic questions (including prices for solid gold pieces), checking Shopify for order status and shipping updates, and flagging anything urgent to the team if it comes up while we're offline.
Overall we are looking for:
-Based in Manila
-Social media savvy (TikTok, FB, IG)
-Experience in Customer Support
-Knows Shopify (or quick to learn)
-Strong written communication in English
-Reliable internet connection and good working laptop
-Happy to work weekends & late shifts
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Customer Relations
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Customer Experience Executive
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