Payment Lifecycle Specialist IV

1 day ago

Manila, National Capital Region, Philippines JPMorganChase Full time
Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As a Payment Lifecycle Specialist IV within Static team, you will be primary responsible for on-boarding and maintenance of new services for existing clients on various systems. You will be executing the task assigned in the group which would include, though not exhaustive, setting up clients records on the system, maintaining work log, investigating exceptions etc.

Job responsibilities

  • Ensure timely and accurate adding & updating of client's information in respective Functional applications / Global Systems & mainframes.
  • Manage the workflow of BAU, handling requests made to the Static Team from CSO's, Implementation Team & Internal Departments. 
  • Ensure work is processed within established timeframes, is subject to the necessary controls and that targets are met accordingly.
  • Interact with Lines of Business and Internal clients via telephone or email, some of whom maybe of a senior capacity. 
  • Respond to queries received via mailbox and resolve any client issue on priority
  • Work on various BAU Projects assigned from time to time & ensure timely completion of projects. Process any required back-up tasks relating to production, identifying ways to improve current work practices
  • Investigate on transaction and ageing level.  Although the role will have individual responsibilities, expectation will be to contribute to meeting team's goals and SLA's.
  • Escalate and refer all concerns or non-routine situations to supervisors and managers.

Required qualifications, capabilities and skills 

  • Strong English written and verbal communication skills are required.
  • Graduate with at least 1 year of experience in a bank operations environment.
  • Demonstrate analytical skills and attention to details, highly organized and deadline oriented, are strengths. 
  • High Level of Client centricity, sound communication and Solution orientation
  • Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel. 
  • Excellent written and verbal communications, as well as interpersonal skills. 
  • Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.  
  • Ability to adapt to a very fast pace and changing environment. 
  • Ability to work within a global team environment, spanning several regions, and time zones. 

Preferred qualifications, capabilities and skills 

  • Graduate with at least 1 year of experience in a bank operations environment. Knowledge of cash & Trade products would be an added advantage.
     

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