Payment Lifecycle Specialist IV

JOB DESCRIPTION

Join our Payments Operations team and be at the forefront of digital payment innovation. Shape the future of seamless financial transactions in a fast-paced environment where your expertise is valued and your career can thrive. Unlock your potential by contributing to operational excellence and client satisfaction.

As a Payment Lifecycle Specialist IV within Payments Operations, you will play a key role in ensuring the accurate and timely transfer of funds across various products and clients. You will process payments, perform investigations, and collaborate with cross-functional teams to uphold compliance, mitigate risk, and drive process improvements. Your contributions will help maintain our reputation for secure and efficient financial operations.

Job responsibilities

• Execute high-volume payment processing tasks, validating global currency fund transfers for accuracy and timeliness.
• Process payments for cash, trade, merchant, or commercial card transactions, including customer account verification and sanctions screening.
• Identify, resolve, or escalate procedural issues or operational errors, ensuring compliance with risk standards.
• Collaborate with cross-functional and cross-locational teams and clients to achieve team objectives and drive positive outcomes.
• Detect and escalate potential fraudulent threats to prevent financial and reputational damage.
• Contribute to process optimization initiatives, identifying inefficiencies and enhancing the customer experience.
• Coach, train, and mentor team members to uphold high standards of productivity, quality, and service.
• Interface with other operations departments to research and resolve inquiries, including escalated matters.
• Apply innovation, market product knowledge, and artificial intelligence to optimize payment lifecycle processes.

Required qualifications, capabilities, and skills

• Intermediate knowledge of global payment processing operations, including standard operating procedures and customer-specific instructions.
• Strong task execution and time management skills to ensure timely and accurate completion of work.
• Proven decision-making and problem-solving abilities, utilizing critical and analytical thinking in moderately complex situations.
• Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively.
• Excellent communication skills and emotional intelligence, with a growth mindset and personal resiliency.
• Ability to collaborate with stakeholders and cross-functional teams to solve problems and drive continuous improvement.
• Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing.
• Foundational understanding of cybersecurity controls and anti-fraud strategies to help identify and address potential threats.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or SWIFT message processing or management.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.