Payment Lifecycle Specialist IV

You have excellent analytical, mathematical, and problem-solving skills with the ability to effectively communicate issues and results to management. You are seeking your next career growth - this is the team for you. 

As an Alternative Payments Operations Lifecycle Spec IV in our AP Operations team, you will provide comprehensive operations support across multiple Alternative Payments Schemes utilizing existing payment operational framework and through the development of new technology and operational functions to streamline processes. You will support new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. You will also carry out daily operational tasks to ensure optimal performance, which will be assessed through key indicators, data analytics, reporting, and other operational controls.

Job Responsibilities

• Analyze requirements for completeness, consistency, comprehensibility, and JP Morgan Operations Standards
• Identify, resolve, or escalate either procedural issues or operational errors that may arise during payments monitoring including upholding compliance and risk standards.
• Detect and escalate potential fraudulent threats and help prevent financial and reputational damage to the institution
• Contribute to process optimization initiatives including projects to identify inefficiencies, improve quality, and enhance the customer experience.
• Work with stakeholders and project teams to establish requirements for Alternative Payments support products
• Partner with internal departments to scale operating model for new rail growth as business initiatives attracts new clients and/or growth of existing client base
• Develop subject matter expertise of new products, business processes and application flows to proper manage changes, issues and other support needs
• Interact with Product Management, Operational Monitoring and Incident Management Teams, along with Project Managers and IT teams
• Interface with other operations departments to research and resolve inquiries, including escalated matters.
• Learn and apply skills in innovation, market product knowledge, and artificial intelligence to identify opportunities to improve or optimize payment lifecycle processes

Required qualifications, capabilities, and skills

• Intermediate knowledge of global payment processing operations or similar operations, including understanding of standard operating procedures and customer-specific instructions.
• Skilled in effective execution and task management, with strong time management abilities to ensure timely and accurate completion of work.
• Proven ability in decision making and problem solving, utilizing critical and analytical thinking to ensure accuracy and effective solutions in moderately complex situations.
• Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively to inform decision-making processes.
• Demonstrated communication skills and emotional intelligence, including a growth mindset and personal resiliency, to collaborate productively with management, teams, and other stakeholders in diverse and dynamic environments.
• Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.
• Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.
• Foundational understanding of cybersecurity controls and anti-fraud strategies to assist in identifying and addressing potential threats to protect information and systems.

Preferred qualifications, capabilities and kills

• Experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving is a plus

Experience in global payments is desirable, with understanding of accounting and money move processes