Payment Lifecycle Specialist IV

1 hour ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱400,000 - ₱800,000 per year

Join our Payments Operations team and be at the forefront of digital payment innovation. Shape the future of seamless financial transactions in a fast-paced environment where your expertise is valued and your career can thrive. Unlock your potential by contributing to operational excellence and client satisfaction.

As a Payment Lifecycle Specialist IV within Payments Operations, you will play a key role in ensuring the accurate and timely transfer of funds across various products and clients. You will process payments, perform investigations, and collaborate with cross-functional teams to uphold compliance, mitigate risk, and drive process improvements. Your contributions will help maintain our reputation for secure and efficient financial operations.

Job responsibilities

  • Execute high-volume payment processing tasks, validating global currency fund transfers for accuracy and timeliness.
  • Process payments for cash, trade, merchant, or commercial card transactions, including customer account verification and sanctions screening.
  • Identify, resolve, or escalate procedural issues or operational errors, ensuring compliance with risk standards.
  • Collaborate with cross-functional and cross-locational teams and clients to achieve team objectives and drive positive outcomes.
  • Detect and escalate potential fraudulent threats to prevent financial and reputational damage.
  • Contribute to process optimization initiatives, identifying inefficiencies and enhancing the customer experience.
  • Coach, train, and mentor team members to uphold high standards of productivity, quality, and service.
  • Interface with other operations departments to research and resolve inquiries, including escalated matters.
  • Apply innovation, market product knowledge, and artificial intelligence to optimize payment lifecycle processes.

Required qualifications, capabilities, and skills

  • Intermediate knowledge of global payment processing operations, including standard operating procedures and customer-specific instructions.
  • Strong task execution and time management skills to ensure timely and accurate completion of work.
  • Proven decision-making and problem-solving abilities, utilizing critical and analytical thinking in moderately complex situations.
  • Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively.
  • Excellent communication skills and emotional intelligence, with a growth mindset and personal resiliency.
  • Ability to collaborate with stakeholders and cross-functional teams to solve problems and drive continuous improvement.
  • Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing.
  • Foundational understanding of cybersecurity controls and anti-fraud strategies to help identify and address potential threats.

Preferred qualifications, capabilities, and skills

  • Knowledge of ISO or SWIFT message processing or management.

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