CSR - Customer Service Representative (Onsite | Nightshift | Tarlac)

1 day ago

Tarlac City, Central Luzon, Philippines Intelegencia Full time ₱204,000 - ₱228,000 per year

Join Our Team as a Customer Support Specialist – Financial Services

Are you ready to be the voice of one of the most trusted names in financial services? We're looking for driven individuals who are passionate about helping others and thrive in a fast-paced, customer-focused environment.

What You'll Do:

  • Be the first point of contact for customers via phone, email, or chat—assisting with balance inquiries, transaction concerns, loan statuses, card activations, and more.
  • Deliver clear, accurate, and helpful information while ensuring each interaction is professional, efficient, and positive.
  • Log customer interactions and maintain updated, accurate account records using our internal systems.
  • Identify complex issues and coordinate with senior support teams or back-office departments to ensure quick resolution.
  • Follow company policies and comply with all regulatory requirements to protect customer data and ensure service integrity.
  • Consistently meet—or exceed—targets for customer satisfaction, call quality, and resolution time.

What We're Looking For:

  • At least 2 years of college education or a completed vocational/short course.
  • Open to both fresh graduates and experienced professionals (background in financial accounts is a definite advantage).
  • Strong communication skills in both English and Filipino.
  • Sharp problem-solving abilities and keen attention to detail.
  • Flexibility to work onsite on rotating shifts, including weekends and holidays.

Why Join Us?

Be part of a supportive team that values your growth, rewards excellence, and puts people first—every time. If you're ready to take the next step in your career and make a meaningful impact in the financial world, apply now and start your journey with us

Job Types: Full-time, Fresh graduate

Pay: Php17, Php19,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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