WFH - Administrative and Customer Service Assistant

2 weeks ago

Manila, National Capital Region, Philippines Brunt Work Full time ₱360,000 - ₱399,000 per year

Overview

We are seeking a highly organized and detail-oriented Assistant to support the sales and customer service operations of a golf cart dealership. This role involves primarily offline work, with some real-time communication requirements. The Assistant will handle CRM management, warranty processing, lead qualification, and customer communication via text and email (no phone calls).


Job Highlights

Monthly Rate: PHP 30,000-33,000

Number of Paid Hours Per Week: 40 hours

Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST (includes 1-hour unpaid break; flexibility after 1–2 weeks, with core availability required 8:00–10:00 AM EST)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.


Responsibilities

  • Perform data entry tasks within the company's CRM system
  • Execute follow-up messages to leads by pressing buttons and ensuring proper communication flow
  • Filter and qualify marketing leads, removing gibberish or invalid entries
  • File warranty claims by inputting existing information into required forms
  • Register product warranties using provided customer and product information
  • Review customer messages and phone call transcripts to develop frequently asked questions
  • Support three salespeople through text message and email communication (no voice calls required)
  • Maintain organized records and ensure all customer interactions are properly documented

Requirements

  • Strong customer service experience (required)
  • Proven data entry and CRM management skills
  • Excellent attention to detail with ability to catch discrepancies quickly
  • Proactive work approach and strong time management abilities
  • Experience with administrative tasks and back-office operations
  • Ability to understand and categorize frequently asked questions
  • Strong written communication skills for text and email correspondence (mainly non-voice)
  • Previous experience working with warranty processes preferred

Independent Contractor Perks

  • Permanent Work from Home
  • Immediate Hiring
  • Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

ZR_27332_JOB

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