WFH - Customer Service & Personal Assistant

2 days ago

Manila, National Capital Region, Philippines Brunt Work Full time ₱360,000 - ₱480,000 per year

Overview

Join a construction company based in the Washington DC/Maryland area, providing essential administrative and customer service support. This role ensures seamless communication between customers and internal teams, handling both inbound and outbound communications to support project managers, estimators, and supervisors.


Job Highlights

Monthly Rate: PHP 35,000-40,000

Number of Paid Hours Per Week: 40

Schedule: 8:00 AM – 4:30 PM Eastern Time (includes 30-minute unpaid break)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.


Responsibilities

  • Answer incoming phone calls and professionally transfer customers to appropriate team members (estimator, project manager, supervisor)
  • Handle initial customer inquiries and provide assistance before transferring calls when possible
  • Schedule appointments and estimates for potential and existing clients
  • Send relevant links and information to customers as needed
  • Manage email requests from customers regarding their projects and construction needs
  • Update and maintain Ring Central phone system data and numbers
  • Send project-related pictures and materials to marketing team
  • Handle various day-to-day administrative tasks to support the construction team
  • Act as a liaison between different departments to coordinate communications
  • Learn about the company's construction services to better assist customers with basic questions

Requirements

  • Strong English communication skills with clear, professional phone manner suitable for customer-facing interactions
  • Previous customer service experience, preferably in a client-facing role
  • Administrative skills and experience with office management tasks
  • Keen attention to detail, especially important in construction industry documentation
  • Proactive approach with ability to take initiative beyond basic task completion
  • Comfort with technology platforms like Ring Central and email management systems
  • Ability to learn about construction services and processes to assist customers effectively

Independent Contractor Perks

  • With HMO Coverage for eligible locations
  • Permanent Work from Home
  • Immediate Hiring
  • Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

ZR_27331_JOB

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