Service Desk

1 day ago

Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time $4,000 - $8,000 per year

Job Description

We are looking for a motivated and skilled IT Onsite Support/Service Desk Specialist to join our technical support team. The successful candidate will be responsible for providing onsite technical support to end users, ensuring timely issue resolution, and maintaining optimal performance of distributed computing systems and software.

Key Responsibilities:

  • Provide onsite and/or dispatch support to resolve hardware/software issues in coordination with the designated Help Desk.
  • Deliver break-fix support and technical assistance for desktops, laptops, and distributed computing systems.
  • Perform proactive and reactive troubleshooting to identify, evaluate, and resolve potential problems before user impact.
  • Install and support licensed software suites (e.g., operating systems, standard tools, and applications).
  • Handle installation, upgrades, and maintenance of site-licensed software (Core Image).
  • Detect and repair OS-level faults, conduct testing for software upgrades, and manage change control procedures.
  • Support customers in planning facilities changes (desktop and network connectivity).
  • Provide user assistance and training for optimal use of IT resources.

Qualifications:

  • Must have skills in mid-range application monitoring and support.
  • Strong logical thinking and problem-solving skills.
  • Experience in fault detection, software testing, OS issue resolution, and change control.
  • At least 6 months of experience in IT onsite support or service desk roles.
  • Effective verbal and written communication.
  • Willing to work on Shifting/ Night Schedule
  • Willing to work Fully Onsite

Apply now through JobStreet and become part of our dynamic IT support team

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