CSR Healthcare

2 weeks ago

Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱300,000 - ₱372,000 per year

About the role

Nezda Technologies, Inc. is seeking a talented and dedicated Customer Service Representative (CSR) to join our dynamic team based in Bonifacio Global City, Taguig City, Metro Manila. This is a full-time hybrid role, with the opportunity to work from both the office and home. You will enjoy fixed weekends off and a competitive salary range of 25,000 to 31,000 Philippine pesos.

What you'll be doing

  1. Provide exceptional customer service to our healthcare clients, handling inbound calls.
  2. Respond to customer questions, concerns, and issues in a timely and professional manner
  3. Pure voice customer service role.
  4. Address queries about insurance, claims, benefits, and eligibility.
  5. Pure inbound calls, including assisting US and Canadian members.

What we're looking for

  1. 2 years completed in college, no back subject or 2 years vocational graduate with healthcare international account experience.
  2. At least 12 months SOLID stay from EACH BPO experience handling a metrics-driven international account (AHT, CSAT, QA).
  3. Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
  4. A passion for providing exceptional customer service and a commitment to continuous improvement
  5. Amenable to start ASAP

What we offer

  1. Competitive salary and performance-based bonuses (up to 14 month pay bonus)
  2. Comprehensive healthcare and insurance benefits
  3. Opportunities for career growth and professional development

About us

Nezda Technologies, Inc. is a leading provider of innovative technology solutions and customer service support for the healthcare industry. Our mission is to empower our clients with cutting-edge tools and exceptional customer care, helping them deliver the best possible experience to their patients. Join our team and be a part of our exciting journey

Apply now and take the first step towards a rewarding career with Nezda Technologies, Inc.

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