Senior Account Manager

We're hiring a full-time, 100% remote Senior Digital Account Manager to interview our customers on video calls to create helpful, educational YouTube videos. This is a senior role. You'll oversee our customers' marketing strategy to promote their videos to their in-house list of contacts. You'll work with about 40 USA clients, helping them answer commonly asked customer questions on their webcam or mobile phone on monthly pre-scheduled calls. You'll then send the raw video to your team, who will edit, optimize, and promote it to your clients' in-house contact database to help them get more business. You'll also speak with your USA clients regularly to help them get the most business they can from their in-house list of contacts using the systems and strategies you'll learn from ongoing training at our agency. All training will be provided. It takes 90 days of in-depth training before you're on the phone with clients, learning our business inside and out; you'll shadow every position here so by the time you are responsible for a client, you're confident in your skills.

Responsibilities:

• Write video scripts for clients to answer their commonly asked customer questions
• Conduct client interviews over a mobile phone to help our clients record their videos
• Lead your video editing, writing, and design to get the marketing done on time
• Working effectively with your team, including morning and evening Zoom huddles
• Guide clients on how to maximize their marketing plan with us to get more business
• Communicate with clients weekly, keeping them updated on their results
• Attend our trainings to improve your marketing skills to help our clients
• Proactively respond to client phone calls and emails to take work off their plate
• Keep your clients happy with positive feedback and earn referrals from them

Qualifications:

• Client-facing work history, preferably with US/International clients
• Ability to work from home 9 am - 5 pm CST Monday - Friday.
• Provide your internet, webcam, computer, and headset for the role (Bring Your Own Device).
• Experience working with business owners to help them with their marketing on the phone
• Strong organizational skills to keep tabs on 40+ clients
• Experience with leading a team of people with you to get marketing work done
• 4-Year Bachelor's Degree (preferred)

Mission & Vision

We implement education-based direct response marketing for entrepreneurial professional service providers (real estate agents, business brokers, mortgage professionals, etc) building their own businesses on 100% commission. It's a painful, yet rewarding journey for them. Our clients - after enduring the pain/rejection of cold calling, losing money on traditional advertising, or being stuck in place working by referral only - hire us to help them get comfortable publishing videos, emails, letters, and social media ads to attract (not chase) new clients. We deliver financial peace of mind with a new client attraction system that's not financially risky or emotionally exhausting. They pay us to do most of the work to help them out. If you enjoy working with business owners, get excited about reducing entrepreneurial uncertainty, enjoy the craft of influence, and take pride in demonstrating or telling others about your work - we are the place for you. We've built a culture where you are safe, protected, understood, and valued to do your best. We all support each other and have a terrific training program to get you up to speed. Our vision is to help 1,000 business owners to earn more money (with less stress) by implementing a great marketing system. Our purpose is to reduce our client's entrepreneurial anxiety and help them relax by generating a steady stream of new business with minimal risk and relative ease. Our mission is to help our clients grow their business and build a great firm that attracts, develops, excites, and retains exceptional people. We want to be known as the most helpful agency in our space, where we get the call when someone needs help getting new clients. Please tell us how you feel about our mission and vision when you interview.