Credentialing and Call Support Specialist

2 weeks ago

Mactan Cebu, Philippines West Point Communication Center Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking a detail-oriented and proactive Credentialing and Call Support Specialist to join our growing team. This role is responsible for managing the credentialing process for medical providers and clinics, as well as assisting with inbound and outbound calls related to patient coordination and provider support.

What you'll be doing

  1. Handling inbound customer calls and inquiries with professionalism and empathy
  2. Assisting with credentialing processes to onboard new clients and service providers
  3. Providing administrative support, such as data entry and file management
  4. Resolving customer issues and escalating complex matters to the appropriate teams
  5. Contributing to the continuous improvement of our customer service operations
  6. Adhering to all company policies, procedures and regulatory requirements

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
  2. Strong problem-solving and analytical skills to quickly identify and resolve customer concerns
  3. Proficient in using computer systems and software, with the ability to learn new tools and applications
  4. Organized and detail-oriented, with the ability to multitask and work under pressure
  5. Minimum of 1 year of experience in a customer service or call center environment
  6. Experience with credentialing processes or administrative support is preferred

7.High level of integrity and discretion, as the role involves handling confidential information

What we offer

At West Point Communication Center, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Opportunities for career development and advancement
  2. Flexible work arrangements and work-life balance initiatives
  3. Team-building activities and social events

About us

West Point Communication Center is a leading provider of customer service and contact Centre solutions. We have been serving clients across various industries for over 15 years, helping them deliver exceptional experiences to their customers. Our commitment to innovation, teamwork, and excellence has made us a trusted partner for businesses of all sizes.

If you're passionate about customer service and ready to join a dynamic team, apply now and take the first step towards an exciting new career.

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