Customer Support Specialist
8 hours ago
Customer Support Specialist (Chat + Calls).Location: 100% Remote.Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays).Compensation: $550–$800 per month.About Brilliance.comBrilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.Position Summary:Are you passionate about creating dazzling customer experiences?Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?We’re looking for a Customer Support Specialist to provide exceptional service to our valued customers worldwide. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24/7 (shifts arranged individually).This role involves both live chat and phone support, ensuring every customer receives fast, friendly, and solution-focused assistance.Key Responsibilities:Handle customer live chats with professionalism, warmth, and efficiency.Handle customer calls with professionalism and a focus on solutions.Provide knowledgeable, solutions-oriented support for luxury jewelry products.Manage and document all customer interactions using CRM systems.Collaborate with internal teams via Slack and Google Workspace (GSuite).Maintain a strong brand voice and uphold our high service standards.Requirements:Genuine passion for delivering exceptional customer service.Excellent written and spoken English communication skills.Strong attention to detail and a proactive, problem-solving attitude.Familiarity with CRM tools, Slack, and GSuite (preferred but not required).Willingness to work in shifts, including weekends and holidays, to keep our support channels available 24/7.Why You’ll Love Working With Us:100% Remote - Work from home.Stable & Trusted - Over 35 years of success in the fine jewelry industry.Luxury Brand Reputation - 3,000+ 5-star reviews on Trustpilot.Career Growth - Opportunities to learn, grow, and shine within an innovative company.Competitive Benefits Package, including:Monthly compensation: $550-$800 USD.Performance bonus opportunities.13th salary after one year of service.Paid holidays (Christmas, New Year, Easter) + 5 days PTO.Apply NowIf you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.
-
Customer Support Specialist
1 week ago
Cebu City, Central Visayas, Philippines Dynata Full time ₱600,000 - ₱1,200,000 per yearCustomer Support SpecialistWe are seeking a proactive and customer-focusedCustomer Support Specialistto join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have...
-
Customer Support Specialist
4 weeks ago
Cebu City, Philippines Talino Venture Studios Full timeYou will be assigned to ensure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service, and solid knowledge of the projects/accounts...
-
Customer Support Specialist
2 weeks ago
Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱500,000 per yearCompany DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, delivering technology-driven solutions to meet client needs.Role DescriptionThis is a full-time on-site role for a...
-
Customer Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Momentive Software Full time ₱250,000 - ₱400,000 per yearJob Description SummaryWe are seeking a CUSTOMER SUPPORT SPECIALIST to join our growing teamPosition OverviewProvide basic user support to improve experience of customers and/or end-users of their assigned product.Job DescriptionA Day in the LifeProvide timely responses to customer service inquiries via product ticket systemWork with customers to identify...
-
Customer Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Talino Venture Studios Full time ₱250,000 - ₱500,000 per yearYou will be assigned to ensure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer service, and solid knowledge of the projects/accounts...
-
Customer Support Specialist
2 weeks ago
Angeles City, Central Luzon, Philippines Connext Global Solutions Inc Full time ₱30,000 - ₱60,000 per yearJoin Our Team as a Customer Support SpecialistThe Customer Support Specialist is responsible for providing exceptional technical, billing, and general support to our customers. This role includes acting as a liaison between multiple departments to resolve issues effectively, ensuring that customer inquiries are addressed promptly.Key Responsibilities:•...
-
IT Service Support Specialist
2 weeks ago
Cebu City, Philippines Cloudstaff Full timeJoin to apply for the IT Service Support Specialist role at Cloudstaff . We're Hiring: IT Service Support Specialist Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together...
-
Customer Support Specialist
3 weeks ago
Zamboanga City, Philippines ThriveCart Full timeJoin to apply for the Customer Support Specialist role at ThriveCart . 2 days ago – Be among the first 25 applicants. About ThriveCart ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout...
-
Customer Care Specialist
1 week ago
Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱250,000 per yearJob Description:Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk-in clients - Residents and VisitorsProvide basic information to basic queries related to the project assignment (e.g. available amenities, house rules)Encoding and monitoring customer concernsReceive parcel deliveryIdentify and screen guests by coordinating...
-
Customer Support Specialist
4 weeks ago
Iloilo City, Philippines algojobs Full timeWho are we seeking? We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression. If you...
