Collections Officer

2 weeks ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time

About the Role

As a Collections Officer, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for loans or credit card products. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute

  • Perform collections callouts and emails according to the collections workflow using the bank's collections system.
  • Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
  • Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of kPTPs daily, Cash collected from target (team KPI), % of kPTP out of all connects, Call-Quality (per methodology of QA).
  • Escalate qualifying cases to their Team Leader for resolution (special cases, calls unable to be handled in a certain amount of time, etc.).
  • Prepare recommendation of accounts for endorsement to other Teams as an escalation measure (skip tracing, field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.
  • May be assigned other tasks to support the Unit (temporary assignment to inbound calling, skip tracing verification, etc.).

What we're looking for

  • With 3 years of experience in Collections gained from banks or other financial institutions.
  • Should have excellent decision making, negotiating, and communication skills
  • Must be willing to work on shifting schedule
  • Amenable to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks.

Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

  • Head of Collections Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines One Outsource Direct Corporation Full time ₱800,000 - ₱1,200,000 per year

    To proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may...

  • Head of Collections Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines f18f62bf-9a84-4735-b38d-2d1132d1c08e Full time ₱900,000 - ₱1,200,000 per year

    ABOUT OODCAt One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day for over 20 years. Job descriptionTo proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/We are...

  • legal officer – collection

    2 weeks ago

    Makati City, National Capital Region, Philippines Treasure Bowl Fintech Corp Full time ₱300,000 - ₱450,000 per year

    About the role:Fidoph Lending Corp., is seeking a highly motivated and experienced Legal Officer - Collection to join our dynamic legal team. As a Legal Officer - Collection, you will play a crucial role in managing and overseeing the legal aspects of our debt collection processes. This is a full-time position based in Makati City, Metro Manila.What you'll...

  • Head of Collections and RPOA Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines One Outsource Retail ServicesOne Tech Full time ₱360,000 - ₱480,000 per year

    ABOUT OODCAt One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day for over 20 years.Job descriptionTo proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/We are...

  • Collections Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱300,000 - ₱600,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...

  • Billing & Collection Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Microprint Systems Inc. Full time ₱400,000 - ₱600,000 per year

    Billing & Collection Officer Responsibilities:Reviewing the company debtor list.Contacting customers and informing them of their overdue bills.Advising customers on their payment options and suggesting methods of payments.Negotiating suitable payment plans.Maintaining customer payment records.Preparing customer financial statements for banks and the state...

  • Museum Collections Digitization Officer

    1 week ago

    Makati City, National Capital Region, Philippines Asticom Technology Inc. Full time ₱240,000 - ₱360,000 per year

    Project-based: 6 monthsEducation:Art Management, Information Science, Office Administration, or related fieldHas experience/ knowledge in cataloging, database management, and handling administrative tasks such as organizing documents.Fresh graduates are welcome to apply.Proficiency with Microsoft Word and Excel.SKILLSExperience in clerical tasks such as...

  • Billing and Collection Officer

    1 week ago

    Makati City, National Capital Region, Philippines SERVIZZ PRO DIVERSIFIED MANUCFATURING INC Full time ₱144,000 - ₱540,000 per year

    · Candidate must possess at least a Bachelor's/College Degree , Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.· Required language(s): English, Filipino· Required skill(s): Computer Literate· At least 5 years (s) of working experience in the related field is required for this position.· Has experience in...

  • Billing And Collection

    2 weeks ago

    Makati City, National Capital Region, Philippines SosaJB Property Management Corp. Full time ₱900,000 - ₱1,200,000 per year

    SosaJB Property Management Corp. is a 100% Filipino owned management company formed by a group of professionals with over two decades of proven and successful expertise in the various aspects of facilities and Property operations. Our extensive managerial and technical services expertise allows us to successfully serve all types of properties, including...

  • Collections Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Collect with Confidence, Solve with Strategy Play a key role in helping customers stay on track-professionally, respectfully, and strategically. In this role, your evenings and weekends are truly yours. You'll thrive in a company that values your time, supports your goals, and offers a stable, respectful environment in the fast-paced software industry. This...