Head of Collections Officer

2 weeks ago

Makati City, National Capital Region, Philippines f18f62bf-9a84-4735-b38d-2d1132d1c08e Full time ₱900,000 - ₱1,200,000 per year

ABOUT OODC

At One Outsource, our mission is to provide innovative end-to-end business process solutions for our clients' every need. Our experienced team has been dedicated to delivering client success every day for over 20 years.

Job description

To proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/

  • We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made.
  • To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Duties and Responsibilities:

  • Develop and implement collection strategies to maximize recovery of outstanding debts.
  • Lead and supervise the collections team, providing guidance and support.
  • Monitor and analyze collections performance metrics, making adjustments as necessary.
  • Ensure compliance with all relevant financial regulations and laws.
  • Negotiate payment arrangements and settlements with clients and external partners.
  • Maintain accurate records of all collections activities and communications.
  • Collaborate with other departments to resolve billing disputes and customer service issues.
  • Develop and maintain policies and procedures for the collections department.
  • Provide regular reports and updates to senior management on collections performance and challenges.

Qualifications:

  • Bachelor's degree in finance, business administration, or a related field.
  • Proven experience in a senior collections role, preferably in a similar industry.
  • Strong knowledge of financial regulations and debt recovery processes.
  • Excellent leadership and team management skills.
  • Outstanding negotiation and communication skills.
  • Analytical mindset with the ability to interpret and act on collections data.

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