Account Support Administrator

Be the Link Between People and Benefits

Turn your expertise into impact by supporting clients with precision, professionalism, and care in the world of benefits and insurance. This role offers international exposure, the chance to make your mark in benefits administration, and the opportunity to build lasting relationships that matter.

Job Description

As an Account Support Administrator (Benefits/Insurance), you will provide vital support in managing client accounts, handling benefit-related administration, and ensuring accurate documentation and client service. You will be a key partner in delivering seamless processes and exceptional customer experiences.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Competency Statement(s):

• Responsible - Ability to be accountable for one's conduct
• Reliability - Dependable and trustworthy
• Relationship Building - Build effective relationships with customers and co-workers
• Organized - Systematic and efficient in task completion
• Honesty / Integrity - Credible and truthful in the workplace
• Ethical - Conformity to values and accepted standards
• Diversity Oriented - Work effectively with people of diverse backgrounds
• Detail Oriented - Strong attention to detail
• Accuracy - Perform work accurately and thoroughly
• Accountability - Accept responsibility for actions

Skills & Abilities:

• Education: High School Diploma; some college preferred
• Experience: 1-3 years in a related role
• Benefits and medical insurance knowledge
• Detail-oriented and highly organized
• Excellent communication skills - verbal and written
• Bilingual (English/Spanish) is a plus
• Computer Skills: Proficiency in Microsoft Word, Excel, and PowerPoint required
• Certifications & Licenses: Life and Health License a plus

Your Daily Tasks

• Support management of current client base and new business/renewal activities
• Assist Account Manager and Sales team in developing, marketing, implementing, and administering benefit plans
• Obtain, compare, and analyze quotes
• Coordinate and prepare materials for employee meetings for open enrollment
• Review contracts, prepare documents, and maintain client files in CRM with complete and accurate data
• Assist with documentation for client benefit websites
• Attend carrier and vendor seminars to stay updated on industry changes and developments
• Handle benefit-related client service and administration issues (billing, eligibility, claims, etc.)
• Act as liaison between client and vendors
• Ensure completion of renewal checklists and requirements
• Prepare and submit sold employee applications
• Perform other duties as needed

About the Client

Simplifying Benefits, Strengthening Trust

Our client is a trusted name in financial services, specializing in HR, payroll, and benefits administration for businesses of all sizes. With a strong focus on efficiency and compliance, they help organizations simplify employee benefits while delivering exceptional client support. Their mission is to provide sustainable solutions that empower companies and employees alike.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra