L2 IT Manager

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From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Responsibilities :

Role Summary:

We are seeking a seasoned and strategic L2 IT Manager to lead our IT Back-Office and Data Services organization in Cebu. This senior leadership position oversees two critical domains: ERP and Data Services Support.

As a key member of the IT leadership team, the Senior Manager is responsible for ensuring enterprise-grade support, effective project delivery, and continuous improvement across SAP, business applications, and data platforms. This role acts as a bridge between global business needs and technical solutions, ensuring alignment with enterprise standards, operational goals, and delivery timelines.

Key Responsibilities:

Leadership & Strategy

• Provide leadership and direction to the IT Back-Office and Data Services teams.
• Align local execution with global IT Back Office Enablement strategy and initiatives.
• Foster a high-performance culture focused on innovation, accountability, and collaboration.
• Partner with cross-functional leaders to ensure systems and services meet evolving business needs.

ERP Testing & Configuration

• Lead the IT ERP Testing organization, ensuring robust functional testing and test automation practices across SAP and related systems.
• Oversee test planning, execution, defect tracking, and release readiness.
• Drive continuous improvement in testing processes, frameworks, and quality assurance methodologies.
• Ensure compliance with enterprise standards for testing and configuration management.

Data & Analytics Support

• Manage the Data & Analytics Support team to deliver stable, scalable, and high-quality support for BI platforms, data pipelines, and analytics tools.
• Oversee incident resolution, performance tuning, and proactive monitoring of data services.
• Ensure data platforms are optimized to support timely and accurate decision-making.
• Collaborate with global stakeholders to prioritize enhancements and drive service excellence.

Project & Operational Excellence

• Collaborate with global and regional IT teams to align on architecture, security, and delivery frameworks.
• Manage resource planning, budget tracking, and team capacity to ensure consistent service delivery.
• Identify and drive continuous improvement initiatives across tools, processes, and team capabilities.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 10 years of progressive IT experience, including at least 3 years in a people management role.
• Strong background in SAP ERP testing, quality assurance, and test automation frameworks.
• Proven experience managing data platforms (e.g., BI tools, data pipelines, analytics environments).
• Demonstrated success in leading global teams and aligning with enterprise IT strategies.
• Solid understanding of Agile, DevOps, and ITIL practices.
• Excellent communication, stakeholder engagement, and cross-functional collaboration skills.

How to Apply ?

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