SAP Consultant

2 weeks ago

Cebu City, Central Visayas, Philippines KMC Solutions Full time

Role Summary

We're seeking a seasoned
SAP Consultant
with
4+ years of hands-on experience
supporting
global enterprise environments
. The ideal candidate has a strong foundation in
production monitoring, incident/problem support
, and has completed
at least one end-to-end (full-cycle) SAP implementation
. You'll partner with cross-functional stakeholders to stabilize operations, optimize processes, and deliver change with measurable business impact.

Key Responsibilities:

Operations & Monitoring

  • Perform daily/weekly monitoring of
    jobs, interfaces (IDocs, BAPIs, APIs), batch processes, and system health
    .
  • Proactively address performance bottlenecks, data inconsistencies, and integration failures; raise and track defects.

Application Support

  • Own
    L2/L3 incident resolution
    , root-cause analysis (RCA), and problem management with clear SLAs.
  • Manage
    service requests, change requests
    , and minor enhancements using ITSM tools (e.g., ServiceNow, Jira).

Implementation & Enhancements

  • Lead/participate in at least one
    full-cycle implementation
  • Create and maintain
    functional specs
    (configuration rationales, and test scripts; coordinate with developers for WRICEF objects)

Stakeholder Collaboration

  • Work with
    business process owners
    ,
    integrations
    ,
    security
    , and
    basis
    teams
  • Translate business needs into
    SAP best-practice configurations
    and data models; recommend process improvements.

Documentation & Governance

  • Maintain
    configuration documents
    ,
    operating procedures (SOPs)
    ,
    KT packs
    , and
    knowledge base articles
    .
  • Adhere to
    change control
    ,
    transport management
    , and
    audit/compliance
    standards (SOX, GDPR where applicable).

Continuous Improvement

  • Analyze support trends and KPIs; propose
    automation
    ,
    simplification
    , and
    performance tuning
    opportunities.

Required Qualifications:

  • Bachelor's degree
    in IT, Computer Science, Engineering, Business, or related field (or equivalent experience).
  • 4+ years
    of hands-on SAP consulting experience in a
    global enterprise
    setting.
  • At least one full-cycle implementation
    (end‑to‑end) in the relevant SAP module.
  • Strong experience in
    monitoring, L2/L3 support, RCA
    , and
    change/enhancement delivery
    .
  • Excellent communication and stakeholder management across
    multicultural, distributed teams
    .

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