Accounts Receivable- Billing Analyst

Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Accounts Receivable - Billing Analyst for our BPO Partner in Taguig City.

Job title: Accounts Receivable - Billing Analyst

Work set up: Work Onsite (Pasay and Taguig)

Work shift: Shifting

Salary: PHP 20,000 to PHP 27,000

Start date: ASAP

Headcount: 3 to 4

An AR Billing Analyst will support the client's customers to identify and resolve billing issues, reconcile accounts, and perform manual transaction data entries. A successful individual in this role will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The ideal candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

This role will require for the successful candidate to:

• Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions
• Support monthly billing processes between multiple internal teams by auditing billing data, providing data management and data entries
• Understand the client's billing processes to provide guidance to internal stakeholders, identify defects and drive resolution.
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support recurring and ad hoc reporting for various internal/external stakeholders
• Escalating when appropriate to direct manager and/or senior leaders

Qualifications:

• Graduate of a Bachelor's Degree.
• Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs is required
• Excellent verbal and written communication skills, with a strong customer service focus
• Detail oriented and with problem solving skills
• Experience with Netsuite and/or Oracle a plus.
• Should be amenable to attend for online interviews

Recruitment Process: (Virtual/Online)

o Initial Interview

o English Proficiency Exam and Email Assessment

o Operations Interview

o Client Interview

To apply, please submit your updated resume for this post or via email at and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or a direct call once shortlisted.

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Job Type: Full-time

Pay: Php20, Php27,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• What degree have you finished?
• How many years of experience do you have in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs?
• Do you have experience with Netsuite and/or Oracle?
• Are you amenable to work onsite in Taguig or Pasay on a night shift schedule?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to start immediately once hired?

Work Location: In person