
Head of Service Delivery
4 hours ago
Required Qualifications & Experience:
- Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
- Strong leadership track record, including managing large-scale teams across functions and geographies.
- Proven success in team hiring, engagement, succession planning, and culture-building.
- Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
- Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
- MBA, FP&A, or equivalent post-graduate education is preferred.
- Excellent communication and collaboration skills across global stakeholders.
- Familiarity with KPMG's risk, quality, and operational standards is a plus
As Head of Delivery:
- Integrate Philippines Centre operations into the broader KDN framework, ensuring seamless service delivery of global and regional functions.
- Collaborate with KDN and global/regional function leaders to develop and grow the Centre's service offerings based on market needs.
- Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
- Ensure operations are integrated using global tools, technologies, policies, and methodologies.
Coordinate cross capabilities delivery models (e.g., with Philippines or across) where applicable
As Delivery Centre Head:
- Serve as the face of KDN in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
- Drive Centre's culture and ensure alignment with broader KDN values and delivery standards.
- Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
- Chair the Centre's Leadership Team and lead governance and decision-making structures.
- Lead local people initiatives including GPS (Global People Survey), employee retention, mentoring, and career development.
-
Head of Technology, Service Delivery
4 weeks ago
Quezon City, National Capital Region, Philippines SHORE Solutions Inc. Full timeHead of Technology, Service Delivery page is loadedHead of Technology, Service Delivery Apply locations Quezon City time type Full time posted on Posted Yesterday time left to apply End Date: August 29, 2025 (30+ days left to apply) job requisition id R10848We're an award-winning global outsourcer providing contact center and back office services on behalf...
-
Technology Service Delivery Lead
4 hours ago
Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱2,000,000 - ₱2,500,000 per yearRole Definition:The IT Service Delivery Lead leads the business segment's dedicated service delivery team which is composed of a team of systems analysts and technology delivery managers, reporting directly to BU Technology Heads.He/She is accountable for technology service delivery for their dedicated Business Segment. The Service Delivery Lead partners...
-
Head of Supply Chain
4 days ago
Makati City, National Capital Region, Philippines R2 Group of Exclusive Brands Full time ₱1,500,000 - ₱2,500,000 per yearJob SummaryWe're looking for a Head of Supply Chain to lead our end-to-end supply chain operations, ensuring seamless procurement, sourcing, warehousing, and distribution across our 250-store network of beauty services, product retail, and cafés. This role is pivotal in balancing cost efficiency, operational reliability, and innovation to support our growth...
-
Delivery Dispatching Head
4 days ago
Quezon City, National Capital Region, Philippines Cedarside Industries, Inc. Full time $40,000 - $60,000 per yearDuties and ResponsibilitiesResponsible for checking of actual items for delivery versus sales invoice and delivery receipts.In charge of the distribution and dispatching of deliveries. Ensure the timely and accurate delivery of goods to customers.Effectively allocate resources, including vehicles and manpower requirements.Monitors the status of delivery and...
-
Delivery Dispatching Head
4 weeks ago
Quezon City, National Capital Region, Philippines Cedarside Industries, Inc. Full timeDuties and ResponsibilitiesResponsible for checking of actual items for delivery versus sales invoice and delivery receipts.In charge of the distribution and dispatching of deliveries. Ensure the timely and accurate delivery of goods to customers.Effectively allocate resources, including vehicles and manpower requirements.Monitors the status of delivery and...
-
Makati City, National Capital Region, Philippines Pro Integrate Full time ₱2,000,000 - ₱2,500,000 per yearService Delivery Manager (Fintech) — Makati | Hybrid | DayshiftCompany:Pro Integrate (for a leading Fintech client)Work Setup:Hybrid (Makati) •Schedule:Dayshift •Start:ASAPWhy this role?Own end-to-endIT service deliveryfor a fast-growing Fintech. You'll lead high-impact teams, sharpen ITSM excellence, and drive measurable improvements inSLAs/OLAs,...
-
Customer Service Head
4 days ago
Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱3,840,000 - ₱4,560,000 per yearThe Customer Service Head will play a pivotal role in ensuring exceptional customer satisfaction and driving operational excellence. This position is full-time at a mid-senior level requiring at least five (5) years of experience in customer service management.Job Responsibilities and Tasks:· Accountable for the day-to-day operations of Customer Service...
-
Core Business Delivery Division Head
4 weeks ago
Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full timeExecutive Talent Acquisition/Senior Project Consultant This position is primarily responsible for overseeing the end-to-end delivery of core business platforms aligned with the company's strategic objectives. The position is also responsible for optimizing system performance and ensure stability, scalability and seamless integration to the enterprise...
-
Purchasing Head
1 week ago
Makati City, National Capital Region, Philippines PHILMETAL PRODUCTS, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJob Summary:Responsible for managing the Purchasing Department and all purchasing functions form receipt of purchase requestions up to delivery of goods and/or services to Requisitioning Departments.Specific Duties and ResponsibilitiesReceives all incoming Purchase Requests (PR) form different functional heads, checks completeness and assigns PR's to the...
-
Pre-Delivery Inspection
4 days ago
Quezon City, National Capital Region, Philippines ANC Group of companies - Ford Quezon Ave Full time $80,000 - $120,000 per yearA PDI head should have experience in a similar role, be confident and resilient, and have the ability to build rapport with customers.A PDI (pre-delivery inspection) head manages the pre-delivery inspection process for new vehicles, including:Leading a team: Managing a team that performs PDIs, including test drives, exterior inspections, and identifying...