Head of Service Delivery

10 hours ago

Makati City, National Capital Region, Philippines R.G. Manabat & Co. Full time $104,000 - $130,878 per year

Required Qualifications & Experience:

  • Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
  • Strong leadership track record, including managing large-scale teams across functions and geographies.
  • Proven success in team hiring, engagement, succession planning, and culture-building.
  • Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
  • Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
  • MBA, FP&A, or equivalent post-graduate education is preferred.
  • Excellent communication and collaboration skills across global stakeholders.
  • Familiarity with KPMG's risk, quality, and operational standards is a plus

As Head of Delivery:

  • Integrate Philippines Centre operations into the broader KDN framework, ensuring seamless service delivery of global and regional functions.
  • Collaborate with KDN and global/regional function leaders to develop and grow the Centre's service offerings based on market needs.
  • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
  • Ensure operations are integrated using global tools, technologies, policies, and methodologies.

Coordinate cross capabilities delivery models (e.g., with Philippines or across) where applicable

As Delivery Centre Head:

  • Serve as the face of KDN in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
  • Drive Centre's culture and ensure alignment with broader KDN values and delivery standards.
  • Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
  • Chair the Centre's Leadership Team and lead governance and decision-making structures.
  • Lead local people initiatives including GPS (Global People Survey), employee retention, mentoring, and career development.

  • Head of Technology, Service Delivery

    1 week ago

    Quezon City, National Capital Region, Philippines SHORE Solutions Inc. Full time

    Head of Technology, Service Delivery page is loadedHead of Technology, Service Delivery Apply locations Quezon City time type Full time posted on Posted Yesterday time left to apply End Date: August 29, 2025 (30+ days left to apply) job requisition id R10848We're an award-winning global outsourcer providing contact center and back office services on behalf...

  • Technology Service Delivery Lead

    11 hours ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time $70,000 - $120,000 per year

    Role Definition:The IT Service Delivery Lead leads the business segment's dedicated service delivery team which is composed of a team of systems analysts and technology delivery managers, reporting directly to BU Technology Heads.He/She is accountable for technology service delivery for their dedicated Business Segment. The Service Delivery Lead partners...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines International Committee Of The Red Cross Full time $60,000 - $80,000 per year

    The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems...

  • Test Delivery Head

    4 days ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time $90,000 - $120,000 per year

    Job DescriptionThe BU IT Test Delivery Head is responsible and accountable for overseeing the quality and assurance of delivered BU IT programs, projects and BAU test activities. They define and set test strategies, understand and manage portfolio test demand, resources, dependencies, priorities, and risk. Define overall test strategy and approach to...

  • Head of Supply Chain

    4 days ago

    Makati City, National Capital Region, Philippines R2 Group of Exclusive Brands Full time $104,000 - $130,878 per year

    Job SummaryWe're looking for a Head of Supply Chain to lead our end-to-end supply chain operations, ensuring seamless procurement, sourcing, warehousing, and distribution across our 250-store network of beauty services, product retail, and cafés. This role is pivotal in balancing cost efficiency, operational reliability, and innovation to support our growth...

  • Delivery Dispatching Head

    4 days ago

    Quezon City, National Capital Region, Philippines Cedarside Industries, Inc. Full time $40,000 - $60,000 per year

    Duties and ResponsibilitiesResponsible for checking of actual items for delivery versus sales invoice and delivery receipts.In charge of the distribution and dispatching of deliveries. Ensure the timely and accurate delivery of goods to customers.Effectively allocate resources, including vehicles and manpower requirements.Monitors the status of delivery and...

  • Delivery Dispatching Head

    1 week ago

    Quezon City, National Capital Region, Philippines Cedarside Industries, Inc. Full time

    Duties and ResponsibilitiesResponsible for checking of actual items for delivery versus sales invoice and delivery receipts.In charge of the distribution and dispatching of deliveries. Ensure the timely and accurate delivery of goods to customers.Effectively allocate resources, including vehicles and manpower requirements.Monitors the status of delivery and...

  • Information Technology Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Pro Integrate Full time $900,000 - $1,200,000 per year

    Service Delivery Manager (Fintech) — Makati | Hybrid | DayshiftCompany:Pro Integrate (for a leading Fintech client)Work Setup:Hybrid (Makati) •Schedule:Dayshift •Start:ASAPWhy this role?Own end-to-endIT service deliveryfor a fast-growing Fintech. You'll lead high-impact teams, sharpen ITSM excellence, and drive measurable improvements inSLAs/OLAs,...

  • IT Service Delivery Associate

    4 days ago

    Makati City, National Capital Region, Philippines HOUSE OF BRANDED LIFESTYLE INC Full time $40,000 - $60,000 per year

    Key Responsibilities:Gain very good understanding of the POS System and the ERP of the company by attending the training conducted by the incumbent Applications Support employees.As trained, gain mastery of the underlying computer environment to run the POS System and the ERP of the company.Collaborate with the software engineers and technology partners to...

  • Delivery Driver

    3 weeks ago

    Quezon City, National Capital Region, Philippines Jagars Service Cooperative Full time

    A delivery driver is responsible for transporting items from one location to another, ensuring timely and safe delivery to customers or businesses. This involves loading, unloading, and driving a vehicle while adhering to traffic laws and maintaining accurate delivery records. They also need to provide excellent customer service and handle any...