Head of Service Delivery

21 hours ago

Makati City, National Capital Region, Philippines R.G. Manabat & Co. Full time ₱1,500,000 - ₱2,500,000 per year

Required Qualifications & Experience:

  • Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
  • Strong leadership track record, including managing large-scale teams across functions and geographies.
  • Proven success in team hiring, engagement, succession planning, and culture-building.
  • Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
  • Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
  • MBA, FP&A, or equivalent post-graduate education is preferred.
  • Excellent communication and collaboration skills across global stakeholders.
  • Familiarity with KPMG's risk, quality, and operational standards is a plus

As Head of Delivery:

  • Integrate Philippines Centre operations into the broader KDN framework, ensuring seamless service delivery of global and regional functions.
  • Collaborate with KDN and global/regional function leaders to develop and grow the Centre's service offerings based on market needs.
  • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
  • Ensure operations are integrated using global tools, technologies, policies, and methodologies.

Coordinate cross capabilities delivery models (e.g., with Philippines or across) where applicable

As Delivery Centre Head:

  • Serve as the face of KDN in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
  • Drive Centre's culture and ensure alignment with broader KDN values and delivery standards.
  • Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
  • Chair the Centre's Leadership Team and lead governance and decision-making structures.
  • Lead local people initiatives including GPS (Global People Survey), employee retention, mentoring, and career development.

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