Head of Service Delivery
21 hours ago
Required Qualifications & Experience:
- Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
- Strong leadership track record, including managing large-scale teams across functions and geographies.
- Proven success in team hiring, engagement, succession planning, and culture-building.
- Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
- Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
- MBA, FP&A, or equivalent post-graduate education is preferred.
- Excellent communication and collaboration skills across global stakeholders.
- Familiarity with KPMG's risk, quality, and operational standards is a plus
As Head of Delivery:
- Integrate Philippines Centre operations into the broader KDN framework, ensuring seamless service delivery of global and regional functions.
- Collaborate with KDN and global/regional function leaders to develop and grow the Centre's service offerings based on market needs.
- Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
- Ensure operations are integrated using global tools, technologies, policies, and methodologies.
Coordinate cross capabilities delivery models (e.g., with Philippines or across) where applicable
As Delivery Centre Head:
- Serve as the face of KDN in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
- Drive Centre's culture and ensure alignment with broader KDN values and delivery standards.
- Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
- Chair the Centre's Leadership Team and lead governance and decision-making structures.
- Lead local people initiatives including GPS (Global People Survey), employee retention, mentoring, and career development.
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