Customer Service Head

3 days ago


Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱3,840,000 - ₱4,560,000 per year

The Customer Service Head will play a pivotal role in ensuring exceptional customer satisfaction and driving operational excellence. This position is full-time at a mid-senior level requiring at least five (5) years of experience in customer service management.

Job Responsibilities and Tasks:

· Accountable for the day-to-day operations of Customer Service Department

· Plan, coordinate, delegate, and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives

· Develop and implement customer service policies and procedures

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Liaise with management to support and implement growth strategies

· Review and assess customer service contracts

· Ensure the necessary resources and tools are available for quality customer service delivery

· Review and track customer complaints resolution

· Handle complex and escalated customer service issues

· Monitor and report on key performance indicators related to client satisfaction and account growth

· Analyze relevant data to determine customer service outputs

· Identify and implement strategies to improve quality of service, productivity and profitability

· Coordinate and manage customer service projects and initiatives

· Ensure budget requirements are met and business objectives are achieved through the effective management of SLA's, KPI's and revenue targets

· Create Performance Improvement Plan

· Actively promote and manage continuous improvements in business processes across the department

· Ensure compliance to end of day and month end reporting requirements recommending solutions thereafter on identified gaps.

· Identify and address staff training and coaching needs

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Work Location: In person



  • Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱104,000 - ₱130,878 per year

    Job Responsibilities and Tasks:· Accountable for the day-to-day operations of Customer Service Department· Plan, coordinate, delegate, and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives· Develop and implement customer service policies and procedures·...


  • Quezon City, National Capital Region, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱104,000 - ₱130,878 per year

    Job Description:As a Customer Service Representative for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client cases,...


  • Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...


  • Makati City, National Capital Region, Philippines Pro Coffee Gear Full time

    Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveHead of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...


  • Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Automotive Service Branch HeadDepartment: ServiceReports To: Aftersales HeadLocation: Balintawak, Quezon CityJob Summary:The Automotive Service Branch Head is responsible for the overall management, performance, and profitability of the service branch. This includes leading the service team, ensuring high levels of customer satisfaction,...


  • Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Service Reception HeadDepartment: ServiceReports To: Service ManagerLocation: Balintawak, Quezon CityJob Type: Full-timeJob Summary:The Service Reception Head oversees the front-line operations of the service reception area, ensuring a smooth, professional, and efficient experience for customers. This role is responsible for managing the service...


  • Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱900,000 - ₱1,200,000 per year

    A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high...


  • Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱250,000 - ₱750,000 per year

    A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include handling inquiries of clients and processing of policy updates.  They aim to ensure customer satisfaction by providing accurate information and empathetic service.  Key responsibilities include answering customer questions, resolving...


  • Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱350,000 - ₱400,000 per year

    A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high...


  • Makati City, National Capital Region, Philippines Beep Full time

    The role of the Head of Transportation Solutions is to develop and implement all business development & sales plans, and activities to achieve the Transportation Solutions' sales goals. He/She is responsible for AF Payment's team of Business Development and Sales Officers high-level performance, selection, development through mentoring and coaching. The Head...