Customer Service Representative/Team Leader

4 hours ago

Ortigas, Philippines Prime@Technology Specialists, Inc. Full time ₱2,400,000 - ₱3,600,000 per year

Responsibilities

  • Monitoring performance of Customer Service agents.
  • Creating an inspiring team and working environment with an open communication to all subordinates.
  • Planning, evaluating, implementing, and continually improving all aspects with customer accounts through open and interacting communication.
  • Ensuring agents are providing accurate, valid and complete information by using the right method/tools.
  • Driving agents to meet customer service team targets and call handling quotas.
  • Handling escalated customer complaint, providing appropriate solutions and alternatives within the time limits; following communication procedures, guideline and policies.
  • Supporting team manager with hiring processes and new team member training.
  • Conducting team meetings to update members on best practices and continuing expectations.
  • Answering team member questions, helps with team members problems, and oversee team member work for quality and guideline compliance.

Qualifications / Requirements

  • Graduate of Bachelor's/College degree
  • Within 2-3 years' experience in the same field
  • Proficient in using MS Office and Google Suites application
  • Good organizational skills, detail-oriented, and flexible
  • Can multitask
  • Excellent leadership, management and decision-making skills
  • In-depth knowledge of performance metrics
  • A desire to go extra mile to deliver an excellent customer experience and create capacity-building change for the company

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Life insurance

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • CSR Team Leader : 2 years (Required)

Location:

  • Ortigas (Required)

Work Location: In person

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