Customer Service Representative

7 days ago

Mabalacat, Central Luzon, Philippines Hexaware Technologies Phil. Branch Full time ₱80,000 - ₱120,000 per year

Essential Job Functions:

  • Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions
  • Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction
  • Provide support via call
  • Ability to work in a high volume, fast paced environment
  • Ability to work within a team as well as independently
  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Escalates issues to the appropriate departments for higher levels of support
  • May be required to work in one or multiple work queues/skill sets over various customer contact channels and tools, according to the business needs

Qualifications:

  • Minimum 6 months experience as Contact Center Customer Service handling phone support
  • Excellent English oral and written communication skills
  • Ability to work in a dynamic and challenging environment
  • Team player
  • Excellent multi-tasking skills
  • Amenable to working on shifting schedules
  • Willing to work onsite
  • Fast learning curve with new technologies, products, processes
  • Ability to convey a positive and professional image to customers and employees
  • Maintains composure in high pressure situations
  • Capable of following an issue through to its conclusion

  • Customer Care Representative

    5 days ago

    Mabalacat, Central Luzon, Philippines UPS Full time ₱300,000 - ₱500,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Junior Business Development Representative

    5 days ago

    Mabalacat, Central Luzon, Philippines The Remote Group Limited Full time ₱240,000 - ₱480,000 per year

    Position: Junior Business Development RepresentativeNeed: 2 (day shift), 2 (night shift)Work Set-up: Onsite (Clark, Pampanga)ResponsibilitiesBuild long-term trusting relationships with prospects to qualify leads as sales opportunitiesProactively seek new business opportunities in the marketGenerate leads and build relationships by nurturing warm prospects...

  • Customer Success Engineer T1

    5 days ago

    Mabalacat, Central Luzon, Philippines Ideagen Full time ₱250,000 - ₱500,000 per year

    About UsLocation - Clark Freeport Zone, Pampanga, PhilippinesDepartment - CustomerFunction - Customer SupportWorking Pattern - HybridBenefits - Benefits at IdeagenSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outWe're looking for a Customer Success Engineer (Tier 1) to be the first...

  • Call Center Supervisor

    3 days ago

    Mabalacat, Central Luzon, Philippines Asurion Full time ₱1,200,000 - ₱2,400,000 per year

    Supervisor, Call Center OperationsFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from...

  • Call Center Supervisor

    5 days ago

    Mabalacat, Central Luzon, Philippines Asurion Full time $30,000 - $63,000 per year

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

  • Customer Success Engineer Tier 2

    5 days ago

    Mabalacat, Central Luzon, Philippines Ideagen Full time ₱1,200,000 - ₱2,400,000 per year

    About UsLocation - Clark Freeport Zone, Pampanga, PhilippinesDepartment - CustomerFunction - Customer SupportWorking Pattern - HybridBenefits - Benefits at IdeagenSalary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outThe Customer Success Engineer Tier 2 is tasked with handling more...

  • Sutherland Pampanga Onsite Process

    7 days ago

    Mabalacat, Central Luzon, Philippines A & S MANPOWER RESOURCES INC Full time ₱200,000 - ₱250,000 per year

    Sutherland Global Services, PampangaEmployment Type: Full-TimeSutherland Global Services is seeking Customer Service Representatives for our Voice Account in Pampanga. The successful candidate will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing excellent service in line with...

  • CSR | No final interview | via phone call initial interview

    7 days ago

    Mabalacat, Central Luzon, Philippines CORPORATE VISIONS INC Full time ₱150,000 - ₱250,000 per year

    About the roleWe are currently seeking a full-time Customer Service Representative (CSR) to join our dynamic team at Corporate Visions Inc' in Mabalacat City, Pampanga. As a CSR, you will be responsible for providing exceptional customer service and support to our valued clients over the phone. This is an excellent opportunity to be part of a fast-paced,...

  • Customs Support Agent

    5 days ago

    Mabalacat, Central Luzon, Philippines Expeditors Full time ₱200,000 - ₱300,000 per year

    Company Description We take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership,...

  • Customs Support Agent

    3 days ago

    Mabalacat, Central Luzon, Philippines Expeditors Full time ₱300,000 - ₱450,000 per year

    Company DescriptionWe take care of our employees, and they take care of our customersBecome a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and...