Customer Service Representative

5 hours ago

Mabalacat, Central Luzon, Philippines Hexaware Technologies Phil. Branch Full time ₱80,000 - ₱120,000 per year

Essential Job Functions:

  • Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions
  • Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction
  • Provide support via call
  • Ability to work in a high volume, fast paced environment
  • Ability to work within a team as well as independently
  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Escalates issues to the appropriate departments for higher levels of support
  • May be required to work in one or multiple work queues/skill sets over various customer contact channels and tools, according to the business needs

Qualifications:

  • Minimum 6 months experience as Contact Center Customer Service handling phone support
  • Excellent English oral and written communication skills
  • Ability to work in a dynamic and challenging environment
  • Team player
  • Excellent multi-tasking skills
  • Amenable to working on shifting schedules
  • Willing to work onsite
  • Fast learning curve with new technologies, products, processes
  • Ability to convey a positive and professional image to customers and employees
  • Maintains composure in high pressure situations
  • Capable of following an issue through to its conclusion

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