Sutherland Pampanga Onsite Process

2 days ago

Mabalacat, Central Luzon, Philippines A & S MANPOWER RESOURCES INC Full time ₱200,000 - ₱250,000 per year

Sutherland Global Services, Pampanga

Employment Type: Full-Time

Sutherland Global Services is seeking Customer Service Representatives for our Voice Account in Pampanga. The successful candidate will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing excellent service in line with company standards.

Qualifications:
  • At least a High School, Senior High School graduate, Associate, or Bachelor's degree holder.
  • Excellent verbal English communication skills.
  • Strong active listening and problem-solving skills.
  • Basic computer literacy and the ability to navigate multiple systems simultaneously.
  • Willing to work on shifting schedules, weekends, and holidays as required.
  • Willing to work onsite in Pampanga.
  • Previous BPO or customer service experience is an advantage, but not required.
Preferred Skills:
  • Ability to remain calm and professional in challenging situations.
  • Strong interpersonal and multitasking skills.
  • Team-oriented and adaptable to a fast-paced environment.
  • Familiarity with CRM or call center software is a plus.

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