customer service representative

2 weeks ago

Mall of Asia Metro Manila, Philippines Talent Outsourcing Channel Solutions Full time ₱200,000 - ₱400,000 per year

About the role

As a Customer Service Representative - TRAVEL AND HOSPITALITY Account, you will be the key point of contact for customers, delivering an exceptional customer experience through prompt and effective communication. This is a full-time role based in the Mall of Asia, Pasay City Metro Manila. The successful candidate will thrive in a fast-paced, customer-centric environment and be passionate about delivering world-class service.

What you'll be doing

  1. Responding to customer inquiries and resolving issues via phone and chat channels
  2. Demonstrating a thorough understanding of products and services to provide accurate and helpful information to customers
  3. Identifying customer needs and recommending suitable solutions
  4. Escalating complex issues to the appropriate team for resolution
  5. Maintaining detailed records of customer interactions
  6. Contributing to continuous improvement initiatives to enhance the customer experience

What we're looking for

  1. Atleast HS (oldcur)/SHS Graduate/ College graduate
  2. At least 6 mos. experience in a customer-facing role, ideally within a call centre or TRAVEL AND HOSPITALITY Account INDUSTRY
  3. Excellent communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
  4. Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
  5. Adaptability and the ability to thrive in a fast-paced, dynamic environment
  6. Proficient in English, both written and spoken
  7. Familiarity with basic office software (e.g. Microsoft Office, Google Suite)

What we offer

At Talent Outsourcing Channel Solutions, we are committed to providing a supportive and collaborative work environment. We offer a competitive salary, opportunities for career development, and a range of employee benefits, including:

  1. Medical and dental insurance
  2. Paid time off and holiday leave
  3. Retirement plan contributions
  4. Ongoing training and development programmes
  5. Team-building and social activities

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service and contact centre solutions. Our mission is to deliver exceptional customer experiences that drive business growth for our clients. With a strong focus on innovation and technology, we are constantly evolving to meet the changing needs of our customers. Join our dynamic team and be a part of our ongoing success story.

Apply now to start your journey with Talent Outsourcing Channel Solutions

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