activation customer care

2 days ago

Pasig, National Capital Region, Philippines TraxionTech Inc Full time $40,000 - $60,000 per year

BASIC FUNCTIONS:

Strong Industry Knowledge and Subject Matter Expertise. A great trainer should have in-depth knowledge of the industry and topic that they will be training in. Work efficiently in a fast-paced environment, adapting to multiple areas with varying outcomes.

Essential Duties and Responsibilities:

Activation ( Training & Account Management)

  • Collaborate with the stakeholder to understand client needs and tailor activation strategies accordingly.
  • Facilitate and develop training programs for clients transitioning from sales to implementation phase.
  • Knowledge in teaching and ability to design and present to the client by providing training materials related to business needs
  • Coordinate with clients to ensure smooth onboarding, implementation, account management, and post-sales support.
  • Actively engage with clients to ensure satisfaction and address any concerns promptly.
  • Proactively identify opportunities to enhance client activation processes and improve overall customer retention.
  • Provide timely and effective support to clients throughout the activation process.
  • Maintain accurate records and documentation related to client activation and support activities.
  • Field Visits & Customer Service Skills

After Sales Support ( Customer Service) - Other tasks

  • Respond promptly to service calls and perform onsite repairs as needed, adhering to strict service level agreements (SLAs).
  • Collaborating with cross-functional teams to address escalated technical issues and contribute to process improvement initiatives
  • Keep detailed records of service calls, maintenance activities, and inventory.

Requirements:

  • Experience developing training materials in BANKING & FINANCE.
  • Familiar with traditional and modern training processes.
  • With previous experience in client-facing roles, preferably in activation, implementation, or account management.
  • Strong communication and interpersonal skills to effectively engage with clients and internal stakeholders.
  • Advanced Research or attention to detail.
  • Excellent in Written & Oral Communication.
  • Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
  • Problem-solving skills and the ability to think critically under pressure.
  • Flexibility to adapt to changing business needs and priorities.
  • Proficiency in relevant software applications and tools.

Educational Requirements:

  • Must be a graduate of Bachelor's Degree in Business Studies, Administration, Management, Commerce, Marketing, Education, Business Development, IT, Computer Science, or a related field. A technical certification or degree is also preferred.
  • With at least two (2) years of experience
  • Master's Degree (MBA) is a plus at least
  • Highly proficient in computer-related business and communication skills
  • Language Preference: Luzon, Visayas & Mindanao

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