Support Associate
7 days ago
Join a purpose-driven company helping OFWs achieve their dreams. Global SME Loans Inc. offers a supportive team, professional growth, and a chance to make a real difference.
KEY RESPONSIBILITIES:
- Conductbacktracking and reassessment of client-submitted loan requirements to verify accuracy, completeness, andauthenticity.
- Ensure all documentsare properly filed, updated, and tagged in the system according to internal protocols.
- Coordinate with the team forany missing, incorrect, or outdated requirements.
- Provide timely updates andreports regarding documentation status to the Loans Department Supervisor or Manager.
- Assist in data encoding, documentscanning, and maintaining digital records of loan applications.
- Helpmonitortheprogress of applications and ensure that all client submissions meet internal compliance checklists.
- Flag any irregularities or inconsistencies in documents for further review and investigation.
- Support the teaminmeeting daily productivity targets and maintaining service level agreements (SLAs).
- Perform otheradministrative tasks as may be assigned by the departmenthead.
KEY QUALIFICATIONS:
- At least High School Graduate; College level or graduate preferred.
- With background or interest in loans, finance, or customer service is an advantage. Strong organizational skills and attention to detail.
- Good communication and interpersonal skills.
- Basic knowledge of Microsoft Office (Word, Excel, Outlook). Ability to multitask and work in a fast-paced environment.
ADDITIONAL BENEFITS
- Mid Year Bonus
- Performance Bonus
- 13th Month Pay
- Bereavement Assistance
- Financial Assistance
- HMO
- Paid Leaves
- Company Events
- Training Programs
- Opportunities for Promotion
At GSLI, we foster a positive and disciplined work culture where your contributions truly matter. Our team lives by our core values — integrity, focus, and care — and we empower employees to grow with us.
Job Type: Full-time
Pay: Php Php710.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Marikina: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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