IT Support Associate

7 days ago

Makati City, National Capital Region, Philippines Rayomar Management, Inc. Full time ₱300,000 - ₱450,000 per year

RAYOMAR MANAGEMENT, INC. was established in 1980 as an Investment and Management Company. Over the past three decades, Rayomar has organized and acquired several companies in the sectors of shipping, crewing, logistics, trade and services, managing them for long term growth.

Our main thrusts are in the transportation / logistics fields where our people have many years of experience, thus providing our group of companies a strong competitive advantage. We provide services in shipping, crewing, trucking, warehousing, sea and air freight forwarding and domestic distribution, giving us the ability to offer our customers a total logistics solution.

Job Summary

An IT Support Associate provides frontline technical assistance to employees or clients, ensuring that computer systems, networks, and software run smoothly. They troubleshoot issues, set up equipment, and maintain IT infrastructure to minimize downtime and maximize productivity.

Key Responsibilities

Technical Support


• Respond to IT-related queries via phone, email, Service Request system or in person


• Diagnose and resolve hardware, software, and networking issues


• Escalate complex problems to higher-level when needed

System Setup & Maintenance


• Install and configure computers, printers, mobile devices, and other peripherals


• Set up and manage user accounts, permissions, and access controls


• Maintain and update operating systems, applications, and security patches

Network & Security


• Monitor and troubleshoot LAN/WAN, Wi-Fi, and VPN connections


• Ensure compliance with software licensing and IT security policies


• Assist in implementing and maintaining disaster recovery and backup plans

Documentation & Training


• Maintain records of IT assets, repairs, and support requests


• Provide basic training to users on new hardware/software


• Collaborate with vendors for specialized support

Required Skills & Qualifications


• Strong knowledge of Windows 10/11, Mac OS, Microsoft Office, Active Directory & other Software tools


• Familiarity with network protocols (TCP/IP, DNS, DHCP)


• Problem-solving and analytical skills


• Excellent communication and customer service abilities


• Bachelor's degree in IT or related field (preferred, but not required)


• Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus

Soft Skills

  • Patience when dealing with non-technical users
  • Ability to prioritize and manage multiple issues simultaneously
  • Team-oriented mindset with a proactive approach

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