L3 Application Support

2 weeks ago

Makati City, National Capital Region, Philippines Jarrizl Inc. Full time ₱660,000 per year

Job Summary

  • Acts as the last level of application support, performing deep analysis, troubleshooting, and code/data modification.
  • Ensures system stability and quality by resolving incidents, preventing problems, and implementing service improvements.
  • Leads projects, communicates directly with end customers, and ensures adherence to SOPs and SLAs.

Key Responsibilities

  • Incident Management: Resolve escalated issues from L2 support, perform root cause analysis, provide workarounds/solutions, and ensure timely resolution of critical (P1) incidents.
  • Problem Management: Identify, analyze, and implement corrective or preventive solutions; document RCA and actions taken.
  • Change Management: Evaluate and implement change requests, code enhancements, and improvements following best practices.
  • Customer Service: Maintain strong client relationships, ensure satisfaction, and provide proactive updates.
  • Administrative: Prepare reports, comply with organizational standards, and assist with technical assessments.
  • Teamwork & Knowledge Sharing: Collaborate with team, support peers, and contribute to knowledge transfer.
  • Learning & Development: Stay updated on technology trends, expand business/IT knowledge, and train junior members.
  • Other Duties: Perform additional tasks as assigned by management.

Job Type: Full-time

Pay: Php40, Php55,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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