Application Support Engineer

3 days ago

Makati City, National Capital Region, Philippines Infinite Services Full time

Role: Application Support Engineer

As an
Application Support Enginee
r at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms:
ANOW Observ
e (observability) and
ANOW Automat
e (workload automation). You will be part of a
24/7 support operatio
n, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a
technical subject matter expert (SME
) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction
.

Who are you?

An experienced
L3-L4 support engineer, system administrator, DevOps engineer, SR
E, or even a
software develope
r looking to move into a customer-facing technical support role.

What you have:

  • Proficient in Linux and shell scripting
  • Proficient in Relational DBMS such as Oracle, Postgres, DB2, etc. (including Database management)
  • Knowledge of Systems administration and IT infrastructure services (OS, network, cloud, containers, etc.)
  • Knowledge of Java, Groovy or any object-oriented programming language
  • An understanding of multi-tiered web applications and services, as well as the underlying infrastructure
  • Ability to communicate clearly and effectively
  • Experience in a customer-facing technical role and leading escalation calls
  • A self-starter – can work and learn independently
  • A knack for problem-solving and creative thinking
  • Works efficiently and continuously looks for ways to optimize work routines
  • 8-10 years of experience
  • ITIL (Incident, Problem, Change Management)
  • Bachelor's Degree in Computer Science, Information Technology, Information Systems or any related course. Graduates of other programs with needed skills are also welcome

Good to have:

  • Experience in enterprise automation, such as scheduling/workload automation
  • Product testing knowledge/experience
  • Worked with diverse Customers of different cultures

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